TrustRadius

Genesys IVR vs. Plum Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 4.8 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Plum Voice
Score 0.0 out of 10
N/A
Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes.N/A
Pricing
Genesys IVRPlum Voice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Genesys IVRPlum Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Contact vendor for pricing information.
More Pricing Information
Community Pulse
Genesys IVRPlum Voice
Best Alternatives
Genesys IVRPlum Voice
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 7.5 out of 10
Zoom Contact Center
Zoom Contact Center
Score 7.5 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Genesys IVRPlum Voice
Likelihood to Recommend
9.3
(2 ratings)
-
(0 ratings)
User Testimonials
Genesys IVRPlum Voice
Likelihood to Recommend
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
Read full review
Plum Voice
No answers on this topic
Pros
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
Read full review
Plum Voice
No answers on this topic
Cons
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
Read full review
Plum Voice
No answers on this topic
Alternatives Considered
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
Read full review
Plum Voice
No answers on this topic
Return on Investment
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
Read full review
Plum Voice
No answers on this topic
ScreenShots