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Plum Voice has proven to be a valuable solution for businesses looking to enhance their customer support and streamline communication …
Overview
What is Plum Voice?
Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes.
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What is Plum Voice?
Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes.
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Product Details
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- Competitors
- Tech Details
What is Plum Voice?
Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes.
The Company's products and services enable the development and deployment of mission-critical voice and messaging applications to connect people to information, anytime from anywhere.
The Company's products and services enable the development and deployment of mission-critical voice and messaging applications to connect people to information, anytime from anywhere.
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Product Introduction
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Plum Voice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Plum Voice has proven to be a valuable solution for businesses looking to enhance their customer support and streamline communication processes. With Plum's IVR and Call Centre surveys, users have been able to interact with customers effectively and provide assistance around the clock. This 24/7 availability has not only improved customer satisfaction but also allowed for efficient communication between departments, leading to seamless collaboration and enhanced customer support.
Customers of PlumVoice have expressed their satisfaction with the communication solutions provided by the platform, particularly highlighting the effectiveness of SMS and IVR. The robust and reliable nature of Plum's product, which has been in use for over 15 years, offers a good price-to-value ratio, ensuring that businesses can rely on this solution for their communication needs.
One significant business problem solved by transitioning to Plum's Cloud Platform is the ability for customers to securely access policy and claim information and make credit card payments. This transition has not only been successful but has also resulted in staff reduction, allowing businesses to optimize resources efficiently. Furthermore, Plum's account management team demonstrates excellent responsiveness to inquiries and provides helpful assistance, ensuring a smooth transition to the cloud version and ongoing support for clients.
Plum Fuse, another feature offered by Plum Voice, empowers users to have complete control over their IVR process. The account management team offers excellent support throughout the implementation process, further enhancing user experiences. Additionally, Plum's system is praised for its ease of use, reliability, and timely support whenever needed.
For businesses that require real-time IVR with high uptime requirements, Plum serves as a reliable business partner. Their flexibility allows clients to meet specific requests by incorporating custom Javascript or VoiceXML into the platform.
Overall, Plum Voice addresses various business problems such as improving customer support effectiveness, enabling seamless communication between departments, optimizing resources through cloud integration, providing reliable communication solutions with high uptime requirements, and offering customizable features to meet individual client needs.
Intuitive User Interface: Many users have praised Plum Voice for its intuitive user interface, which allows for easy navigation and quick completion of tasks. The platform's menu-driven call-flow builder and VXML options provide flexibility for customization based on different preferences and needs.
Seamless Integration: Users appreciate how easily Plum Voice integrates with other customer support tools, enabling seamless collaboration. The software's API allows for effortless integration with cloud infrastructure, facilitating smooth communication between systems.
Responsive Support: Plum Voice's support team has received high praise from users who describe them as helpful and responsive. Users value the assistance provided by account representatives during the onboarding process and ongoing product support in a timely manner.
Connection Issues: Some users have experienced frequent connection issues with Plum Voice, leading to disruptions in service.
Limited Customization Options: Several reviewers have mentioned that they feel restricted by the limited customization options offered by Plum Voice. They would like more flexibility to tailor the software to their specific needs.
Lack of Intuitive User Interface: A number of customers have expressed frustration over the lack of an intuitive user interface in Plum Voice. They find it difficult to navigate and feel that it hampers their productivity when using the software.