Intercom vs. KronoDesk
Intercom vs. KronoDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month |
Intercom | KronoDesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | KronoDesk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | KronoDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | KronoDesk | |
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Likelihood to Recommend | 9.0 (260 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | KronoDesk | |
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Likelihood to Recommend | Intercom | Inflectra Corporation |
Pros | Intercom | Inflectra Corporation |
Cons | Intercom | Inflectra Corporation |
Likelihood to Renew | Intercom | Inflectra Corporation No answers on this topic |
Usability | Intercom | Inflectra Corporation No answers on this topic |
Reliability and Availability | Intercom | Inflectra Corporation No answers on this topic |
Performance | Intercom | Inflectra Corporation No answers on this topic |
Support Rating | Intercom | Inflectra Corporation No answers on this topic |
Online Training | Intercom | Inflectra Corporation No answers on this topic |
Implementation Rating | Intercom | Inflectra Corporation No answers on this topic |
Alternatives Considered | Intercom | Inflectra Corporation |
Return on Investment | Intercom | Inflectra Corporation |
ScreenShots | Intercom Screenshots | KronoDesk Screenshots |