Intercom vs. OnlineChatCenters (OCC)
Intercom vs. OnlineChatCenters (OCC)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
OnlineChatCenters (OCC) | N/A | OnlineChatCenters (OCC) is a live chat tool from Motava headquartered in San Jose, California. | N/A |
Intercom | OnlineChatCenters (OCC) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | OnlineChatCenters (OCC) | |
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Top Pros |
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Top Cons |
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Intercom | OnlineChatCenters (OCC) | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | OnlineChatCenters (OCC) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | OnlineChatCenters (OCC) | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | OnlineChatCenters (OCC) | |
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Likelihood to Recommend | Intercom | Motava No answers on this topic |
Pros | Intercom | Motava No answers on this topic |
Cons | Intercom | Motava No answers on this topic |
Likelihood to Renew | Intercom | Motava No answers on this topic |
Usability | Intercom | Motava No answers on this topic |
Reliability and Availability | Intercom | Motava No answers on this topic |
Performance | Intercom | Motava No answers on this topic |
Support Rating | Intercom | Motava No answers on this topic |
Online Training | Intercom | Motava No answers on this topic |
Implementation Rating | Intercom | Motava No answers on this topic |
Alternatives Considered | Intercom | Motava No answers on this topic |
Return on Investment | Intercom | Motava No answers on this topic |
ScreenShots | Intercom Screenshots |