Fin by Intercom is the best AI chat solution on market

From an administration standpoint, Fin is very easy to set up, train, and test. Having the ability to impersonate a user in our system to see how Fin responds is huge. It lets you test several situations and throw curveballs at it (as customers will) without the risk of setting Fin live and wondering what will happen.
It's also easy to fine-tune. Some chatbots you can never quite get right without spending hours on, but Fin usually takes a few minutes to dial it in.
From a customer standpoint, Fin couldn't be easier to engage with. We tell customers up front it's an AI bot and they're wow'd with the experience.

The only experience I have with Fin is supporting T1 SaaS. I've never tried to hook Fin up to external tools for T2 support, nor used in another industry. But that said, Fin is ALWAYS my recommendation for anyone looking for the best T1 SaaS chatbot on the market. Fin gives quality answers, not robotic answers. I've heard from several of my users that they enjoy our chatbot. I mean, when you get CSAT comments giving kudos to the AI bot, who the customer KNOWS is AI? That's a win. I even had a COO email me directly asking what tech we were using because they were that impressed with Fin. I was a Zendesk diehard before switching to Intercom, and Fin is the biggest reason I'll never go back.