Chose Intercom
Intercom has a more intuitive interface in comparison to the rest
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Intercom | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | ServiceNow Customer Service Management | |
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Considered Both Products | Intercom | ServiceNow Customer Service Management No answer on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.0 (260 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | 10.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 9.0 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Intercom | ServiceNow |
Pros | Intercom | ServiceNow |
Cons | Intercom | ServiceNow |
Likelihood to Renew | Intercom | ServiceNow No answers on this topic |
Usability | Intercom | ServiceNow |
Reliability and Availability | Intercom | ServiceNow No answers on this topic |
Performance | Intercom | ServiceNow No answers on this topic |
Support Rating | Intercom | ServiceNow |
Online Training | Intercom | ServiceNow No answers on this topic |
Implementation Rating | Intercom | ServiceNow No answers on this topic |
Alternatives Considered | Intercom | ServiceNow |
Return on Investment | Intercom | ServiceNow |
ScreenShots | Intercom Screenshots |