Intercom vs. Solvemate
Intercom vs. Solvemate
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Solvemate | N/A | The Solvemate customer service automation platform is powered by smart conversational AI that allows companies to create personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. According to the vendor, Solvemate’s contextual conversation engine approach helps it to learn more quickly, integrates more easily and resolves requests faster and more reliably. | $399 per month |
Intercom | Solvemate | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Solvemate | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Solvemate | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Solvemate | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Solvemate | |
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Likelihood to Recommend | Intercom | Solvemate No answers on this topic |
Pros | Intercom | Solvemate No answers on this topic |
Cons | Intercom | Solvemate No answers on this topic |
Likelihood to Renew | Intercom | Solvemate No answers on this topic |
Usability | Intercom | Solvemate No answers on this topic |
Reliability and Availability | Intercom | Solvemate No answers on this topic |
Performance | Intercom | Solvemate No answers on this topic |
Support Rating | Intercom | Solvemate No answers on this topic |
Online Training | Intercom | Solvemate No answers on this topic |
Implementation Rating | Intercom | Solvemate No answers on this topic |
Alternatives Considered | Intercom | Solvemate No answers on this topic |
Return on Investment | Intercom | Solvemate No answers on this topic |
ScreenShots | Intercom Screenshots |