Intercom vs. Synthetix
Intercom vs. Synthetix
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Synthetix | N/A | Synthetix in Takely offers software supporting three AI-powered Customer Service channels, including FAQ web self-service, AI-augmented Live Chat and agent knowledge-base for a complete, out-of-the-box multi-channel solution for customer service, sales and support. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Synthetix | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Synthetix | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Synthetix | |
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Likelihood to Recommend | 9.0 (260 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Synthetix | |
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Likelihood to Recommend | Intercom | Synthetix No answers on this topic |
Pros | Intercom | Synthetix No answers on this topic |
Cons | Intercom | Synthetix No answers on this topic |
Likelihood to Renew | Intercom | Synthetix No answers on this topic |
Usability | Intercom | Synthetix No answers on this topic |
Reliability and Availability | Intercom | Synthetix No answers on this topic |
Performance | Intercom | Synthetix No answers on this topic |
Support Rating | Intercom | Synthetix No answers on this topic |
Online Training | Intercom | Synthetix No answers on this topic |
Implementation Rating | Intercom | Synthetix No answers on this topic |
Alternatives Considered | Intercom | Synthetix No answers on this topic |
Return on Investment | Intercom | Synthetix No answers on this topic |
ScreenShots | Intercom Screenshots |