Intermedia Contact Center vs. Twilio
Intermedia Contact Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intermedia Contact Center | N/A | Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Intermedia Contact Center | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Intermedia Contact Center | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Intermedia Contact Center | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intermedia Contact Center | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Intermedia Contact Center | Twilio | |
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Likelihood to Recommend | Intermedia No answers on this topic | Twilio |
Pros | Intermedia No answers on this topic | Twilio |
Cons | Intermedia No answers on this topic | Twilio |
Likelihood to Renew | Intermedia No answers on this topic | Twilio |
Usability | Intermedia No answers on this topic | Twilio |
Performance | Intermedia No answers on this topic | Twilio |
Support Rating | Intermedia No answers on this topic | Twilio |
Implementation Rating | Intermedia No answers on this topic | Twilio |
Alternatives Considered | Intermedia No answers on this topic | Twilio |
Contract Terms and Pricing Model | Intermedia No answers on this topic | Twilio |
Return on Investment | Intermedia No answers on this topic | Twilio |
ScreenShots | Intermedia Contact Center Screenshots | Twilio Screenshots |