Introhive vs. Pure Chat by Ruby

Introhive is great as a sales enablement tool. It helps to track relationships, especially when going after a new prospect. We spend a lot less time updating information in our CRM. I like that data is real-time and syncs in the background, making sales relationships easier to manage and pinpoint.

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Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone

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• UX is clean and nice to navigate.
• It's easy to search for relationships.
• The leaderboard adds gamification to the system.

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• Online chat
• Multiple websites, multiple users
• Supervisor feature

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• The login URL is tricky for users to remember.
• Smartsync can be tricky and not work at times.
• There are potential data concerns with personal information/contacts being synced if you don't opt-out.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
• Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.

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We love the tool but it has gone way up in price from when we first implemented it

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Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.

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• It helps us to track our relationships with prospects.
• It saves us numerous hours updating our CRM.
• We capture contacts we didn't know existed.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Instant connection with our clients and prospects
• Expanded our ability to increase client contact efficiency
• Allows us to stay up to date with the ever changing demand of consumers

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info