The Intuit Enterprise Suite is an end-to-end business platform providing: financial management, forecasting and accounting capabilities; integrated payroll, payments, and bill pay; automated marketing; access to third-party apps, and access to a team of experts.
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Microsoft Dynamics AX (discontinued)
Score 4.7 out of 10
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Microsoft Dynamics 365 for Finance and Operations (or Dynamics AX) was an ERP product in the Dynamics family. It has been split into separate Dynamics 365 products and is no longer available.
While some of the features found in larger ERP systems are not fully integrated yet into IES, we found the value proposition to be the key factor in our purchase consideration. As a smaller organization, we could not handle the costly implementation or ongoing IT maintenance …
With Intuit Enterprise Suite we have learned how to move some of our manual spreadsheets into the system to keep better track and get better numbers with. Things like Inventory, and Fixed Assets. The training has been great, they have numerous webinars and meetings that help us better understand Intuit Enterprise Suite.
It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.
It tracks all payments to all vendors, so if any questions arise, it's easy to find the answer.
It tracks employee hours worked, holiday hours, and other paid time off, including vacations. It also tracks bonuses and employee profile information, including hire dates, contact information, Social Security, and Federal withholding details.
At the end of the year, all of our financial transactions can be summarized for our accountants so our tax returns can be prepared.
Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements.
Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application.
Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site.
MRP can be slow to adapt to changes in actual production or supply chain transactions.
Setting up number sequences seems a trivial matter, but these numbers ID transactions once they are in the ledger and are key--easy to miss this point in the implementation process.
Bank rec being easily automated and able to quickly plug into a bank back end to get data is not the best.
Payment processing can be 'clunky' based on checks, ACH, Wires...as some of these items are not triggered out of the box in AX, bur are easily added --talking ACH and Wires specifically.
The software is very user friendly and being able to create reports with specific data and export it to Excel is a great help in budgeting for annual costs and tracking where a certain program is getting more attention
Microsoft Dynamics continues to evolve by bringing more functionality to the customer. Also there are several independent software providers that offer a wide range of solutions for vertical markets.
Intuit Enterprise Suite (IES) has been incredibly easy to use. I mentioned it earlier, but the universal search bar within IES has already saved me SO many hours not having to google questions or wait to speak with customer support. I have reached out to customer support on two separate occasions and it was a very pleasant experience. Both reps I spoke with were eager to help me and made the whole process much easier. Simply because of that, IES is already way easier to use than any other software.
Overall the product does what we need it to do in order for us to function as a company. While there are some concerns over ongoing costs, the belief is, once we have it fully acclimated to our business the cost should settle into alignment with our original expectations. The new features that are consistently being added do add value to the product as they are usually customer request directed.
Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
Excellent. I am the first Lighthouse customer and I see first hand that their team cares, they care about not just the features but about their customers and their success. They truly want their customers to succeed
We use a 3rd-party Microsoft Partner for the system. They are responsive and very knowledgeable. While costs have been mentioned several times in this review they are very aware of costs and have developers who are more economical they use to help offset the level of work required to meet our changes and fix our issues.
It took a lot of work, but Microsoft ultimately did a good job with in-person training, including being onsite in multiple global locations for extended periods.
Our solution deviated from a number of key out-of-the-box standards that were included in Online training. We just used that for introduction to the general functionality.
Some rough spots, but ultimately worked out. The contract didn't appear to be structured to support the level of overlapping facility deployments required to meet timeline commitments. Merging cultures on the program was also challenging. Overall, not an easy implementation by any stretch. Everyone did the best they could.
NetSuite was way more complicated; it required heavy user training regularly, especially for onboarding, was really complex to maintain and customize, required expensive 3rd-party consulting and customization, had complicated integration with other business systems, and was complex to build reports. Zoho Analytics was very basic and missed many important features that businesses need to run their operations.
I was not part of the decision making process to select Microsoft Dynamics AX, however, I do know that an exhaustive search was done and many options were considered alongside Microsoft Dynamics AX and I feel that the right decision was made in choosing this solution.
Overall our experience has been great - easy and smooth onboarding process
Better support experience has surprised and delighted the team in ways I wasn't really expecting
I like it more than I expected I would - the convenience of having it all in one place and being able to toggle through entities is really a major improvement
