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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freehand by InVision

    Score7.7 out of 10
    N/AFreehand, from InVision headquartered in New York, is an online whiteboard that enables teams to plan, brainstorm, and draw together. It aims to give everyone a simple way to visually represent ideas with charts, diagrams, and drawings. Whether for mind mapping, creating a customer journey map, or drafting up an org chart, Freehand can help teams make ideas and plans visual.

    $4

    per month per user

    WebEngage

    Score4.1 out of 10
    N/AWebEngage calls itself a multi-channel user engagement platform. It automates communication across a user's lifecycle and helps companies send messages via these channels: Web Messages In-app Messages Push Notifications Web Push Notification Email Marketing SMS Marketing Facebook Remarketing According to the vendor, cross-device tracking helps keep communication coherent and contextual, making the…N/A
    Pricing
    Freehand by InVisionWebEngage
    Editions & Modules
    Freehand Free
    $0
    per year per user
    Freehand Pro
    $4
    per month per user
    Freehand Enterprise
    Custom Quote
    No answers on this topic
    Offerings
    Pricing Offerings
    Freehand by InVisionWebEngage
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.
    More Pricing Information
    Community Pulse
    Freehand by InVisionWebEngage
    Considered Both Products
    InVisionApp Inc.
    No answer on this topic
    WebEngage
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    90 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    61 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    89 Answers
    67%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    37 Answers
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    54 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Freehand by InVisionWebEngage
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Freehand by InVision and WebEngage
    Feature
    Freehand by InVision
    -
    Ratings
    WebEngage
    7.4
    6 Ratings
    5% below category average
    Dynamic content00 Ratings7.36 Ratings
    Ability to test dynamic content00 Ratings7.76 Ratings
    Mobile optimization00 Ratings6.35 Ratings
    Email deliverability reporting00 Ratings7.16 Ratings
    List management00 Ratings7.86 Ratings
    Triggered drip sequences00 Ratings8.26 Ratings
    Lead Management
    Comparison of Lead Management features of Freehand by InVision and WebEngage
    Feature
    Freehand by InVision
    -
    Ratings
    WebEngage
    6.1
    5 Ratings
    26% below category average
    Lead nurturing automation00 Ratings6.65 Ratings
    Automated sales alerts and tasks00 Ratings5.65 Ratings
    Campaign Management
    Comparison of Campaign Management features of Freehand by InVision and WebEngage
    Feature
    Freehand by InVision
    -
    Ratings
    WebEngage
    6.9
    6 Ratings
    9% below category average
    Calendaring00 Ratings8.05 Ratings
    Event/webinar marketing00 Ratings5.74 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Freehand by InVision and WebEngage
    Feature
    Freehand by InVision
    -
    Ratings
    WebEngage
    7.2
    6 Ratings
    4% below category average
    Dashboards00 Ratings7.56 Ratings
    Standard reports00 Ratings7.56 Ratings
    Custom reports00 Ratings6.76 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freehand by InVision and WebEngage
    Feature
    Freehand by InVision
    -
    Ratings
    WebEngage
    7.1
    6 Ratings
    7% below category average
    API00 Ratings8.26 Ratings
    Role-based workflow & approvals00 Ratings7.15 Ratings
    Customizability00 Ratings6.85 Ratings
    Integration with Salesforce.com00 Ratings6.15 Ratings
    Best Alternatives
    Freehand by InVisionWebEngage
    Small Businesses
    Whimsical
    Score9.3 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Whimsical
    Score9.3 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Whimsical
    Score9.3 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Freehand by InVisionWebEngage
    Likelihood to Recommend
    7.9
    (102 ratings)
    7.3
    (6 ratings)
    Likelihood to Renew
    8.0
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.5
    (16 ratings)
    -
    (0 ratings)
    Availability
    8.7
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.3
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (6 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (7 ratings)
    -
    (0 ratings)
    Configurability
    8.5
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.2
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Freehand by InVisionWebEngage
    Likelihood to Recommend
    InVisionApp Inc.
    InVision Freehand has quickly evolved to be a very robust solution for our pre-design process and collaboration with stakeholders and other product teams. It has brought a lot more hands-on workshopping opportunities and created engaging spaces for cross functional teams. Internally to our design org we are able to prototype ideas faster and generate insights or changes BEFORE going into more hi-fidelity design tools or processes.
    Incentivized
    Read full review
    WebEngage
    WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
    Incentivized
    Read full review
    Pros
    InVisionApp Inc.
    • Bring in and embed external files and view them on the board without having to move out of freehand. eg. pdf's, power point, youtube etc.
    • Creating wireframes, flow maps, all and any kinds of created art boards to share with team members.
    • Ability to create text and link to external sites
    • Can format and create pages with text and bullet points right in freehand, rather than having to go to another software to do the same.
    • Collaborate with Team members all on the same board and project at the same time and get feedback live in a meeting and/or even later.
    • Love the different templates that have been provided for me to use as a starting point.
    Incentivized
    Read full review
    WebEngage
    • Ease in creating user journeys.
    • Easy implementation of APIs.
    • Good reporting dashboard and scheduling features.
    • Segmentation of the users is easy.
    Incentivized
    Read full review
    Cons
    InVisionApp Inc.
    • The resolution: Our webpage designs always pass the resolution threshold to where freehand starts to work its compression. During presentations, it can be a little embarrassing when we can't read the copy because it looks like potatoes.
    • Embedding videos: GIFs are only good to a certain point, and creating Vimeo embeds is tedious. I wish I could embed MP4s or web assets a lot quicker.
    • Touchpad panning: I can't tell you how many times I've "gone back" in my browser when I'm just trying to pan across the freehand. Has honestly made me wanna force quit on many occasions.
    • Sticky notes and text in shapes: Overall, it's really hard to use the sticky notes and text inside rectangles without the text just getting all over the place. It's different sizes, it gets too tiny, it gets way too big, and overall, it just doesn't look professional, even with a lot of fussing.
    • No ability to crop/mask an image. Nice to have, but sometimes we just need to delete a chunk off a screenshot, and it requires opening PS or taking a screenshot to edit anything.
    • Wish there was a way to have "internal comments" that are not visible to our clients.
    Incentivized
    Read full review
    WebEngage
    • Relays
    • Onsite should have more options of templates.
    • Backend support for better reachability of the channels.
    • Cohort studies should be more customizable.
    Incentivized
    Read full review
    Likelihood to Renew
    InVisionApp Inc.
    Honestly as in any organization it's up to budget. I feel like every organization I go to I'm constantly striving to keep InVision as part of the main funded tools used by the team especially in a remote environment. I feel there is a push to move to Figma and Zooms new white boarding tool but I'm still not a fan of Zoom's tool. Microsoft also created a white boarding tool which has been buggy.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Usability
    InVisionApp Inc.
    Color Selection can be tricky when changing colors for shapes and text I've seen other users struggle with creating sticky notes and getting text to fit in the box properly and had to abandon the tool for a workshop for this reason After having a demo, I learned of new features I wasn't using. I don't know it would have been intuitive to find on my own.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Reliability and Availability
    InVisionApp Inc.
    For availability, we never have to even think about whether inVision Freehand is going to be available for us to work with. There has never been a time when we have opened up the application and had any issues of any kind. I can't imagine why anyone would work with a platform that is unreliable. inVision Freehand is realibel, stable, and getting better all the time. Whether it's their built-in tools or the expanding of Templates to work with Freehand has been a reliable go-to platform for us.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Performance
    InVisionApp Inc.
    It is a little slow when bringing artboards from Sketch to Freehand using Craft. I have had some issues loading and redrawing pages when I have a lot of images on my freehand board. It gives me an error message while I am in the file and starts to reload and redraw all the photos again. Not sure if it has a limit on how many images it can handle on a board at a time.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Support Rating
    InVisionApp Inc.
    I haven't had to use the support team for anything, which is great news because that means the product usually works as expected! In terms of online support, I've been able to find videos that show how new features work. Also, many of the people I work with have experience with the tools so they are a great resource for me.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Implementation Rating
    InVisionApp Inc.
    The implementation is pretty much easy-peasy and plug-n-play. We simply download the applications and install, signed in and were good to go. I really cannot imagine that there would be anyone who would have any difficulty whatsoever in getting started in more than just a few minutes. It's really how implementing these officewide improvements should always go.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Alternatives Considered
    InVisionApp Inc.
    Miro (formerly Realtime Board) is the original product concept for this tool and I used it for 3-4 years for product development. Invision is aesthetically a carbon copy of the tool but lacks in fine usability controls. We actually didn't choose Freehand, it just came as an added tool under our Invision subscription. It's helpful but knowing the previous tool, it's been a hard sell because it's just not as good. Again, it's really fine tuned usability things like navigation, zoom, switching from tool to tool, selecting and deselecting, etc
    Incentivized
    Read full review
    WebEngage
    WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    InVisionApp Inc.
    Getting set up with inVision Freehand was super simple. We figured how many of our team members were going to be using it and we set up our account knowing that. There were no negotiations, contract hassles or anything that would have been a waste of our time, efforts or resources.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Scalability
    InVisionApp Inc.
    Not everyone in the company has access to Invision, and they can't view the links I provide to them. I also wish everyone could view a file without logging in to the enterprise account. It comes in handy when I am doing focus-group studies or other studies with our customers that don't have Freehand. Unfortunately, if that is possible, I don't know how to do that.
    Incentivized
    Read full review
    WebEngage
    No answers on this topic
    Professional Services
    InVisionApp Inc.
    We didn't use an outside vendor - that's why I gave this option a 10.
    Incentivized
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    WebEngage
    No answers on this topic
    Return on Investment
    InVisionApp Inc.
    • Positives all around. Everyone is able to see and collaborate.
    • Granting access is sometimes a pain. Sending the link does not always work, and I get emails as people try to access boards.
    • No negatives really, I love learning all of the different ways it can be used.
    Incentivized
    Read full review
    WebEngage
    • Helped in lowering cost of marketing.
    • Driving higher volume of Direct Sales.
    • Increasing conversion rate on the website.
    • Increasing lead to sale ratio.
    Incentivized
    Read full review
    ScreenShots

    WebEngage Screenshots

    Screenshot of Webengage dashboard - User AnalyticsScreenshot of Webenagge dashboard - User DetailsScreenshot of Webengage dashboard - Creating Mobile notificationsScreenshot of Webengage dashboard - Creating EmailsScreenshot of Webengage Dashboard - Journey DesignerScreenshot of Webengage Dashboard - Journey Designer (2)