InvoiceBerry vs. Paycom

As a small business, it is very nice especially because we can use it for free. It is very limited though as you can only have 3 clients and usually, you have a business with more than 3 clients but everything has a start. I used the free version for a few weeks before switching to the paid version and it is still the perfect online tool for everyone that has their own small business (consultant on the side) or a small real company trying to start and grow with a limited budget to run the business as we do.

Incentivized

well suited for smaller businesses. most of our functions are housed in the payroll system, so that makes things easier. Not sure how sophisticated the labor allocation and job costing system would work with a large organization. We have to closely monitor tax profiles and multi-state things. Hard to follow and understand at times.

Incentivized

• Individual(Resource/Consultant) level invoicing and project level invoicing can be done.
• Fixed time and asset invoicing can be done and time based invoicing can be done in the same project.
• Invoicing pattern can be copied to new projects as a short cut.

Incentivized

• Before Paycom we were using Paylocity and in about six months of running payroll with Paylocity, we never once had 100% accuracy from a payroll standpoint. So we had disgruntled employees because either their time was off or their pay was off. With Paycom, we've never had a case where our payroll was not 100% accurate.

Incentivized

• Customer support is a little slow and takes around two days to respond to queries.

Incentivized

• I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
• I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.

Incentivized

Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.

Incentivized

The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.

Incentivized

They are very dependable and I have never experience any outages

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Yes, Paycom's performance is excellent, no issues.

Incentivized

I have not used support too often but when I did, it was a big long to get the support I needed. But this is probably related to the cost we pay in general for the tool, it is a way of maintaining a very low cost by having fewer people to provide support. But the tool is so simple that we don't really have much support anyway. For our business, the cost is the first criteria so it is ok if support is not excellent.

Incentivized

Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.

Incentivized

They were a sales person and not really a good trainer.

Incentivized

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

Very comparable with this product. Online invoicing software has helped our small business and InvoiceBerry works well with QuickBooks.

Incentivized

We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.

Incentivized

They are not able to meet our current needs

Incentivized

• Work becomes easy, which means billing tasks are completed on time and payments are received on time.
• Less complexity which add easy audit and reviews.
• Customer Support is happy to help and it's easy to connect with them.

Incentivized

• I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.

Incentivized