Iris HR Software vs. Proliant

Our staff is kept updated with more company policies and we are able to track their holiday and sick days much better. The help and support of their contact support are super good. They reply super fast and are very kind. Also, their sales department isn't pushy like other services they are very knowledgeable and kind.

Incentivized

Overall, I would generally recommend Proliant to a colleague as I think the system and structure has great bones and is generally very easy to use. However, if a colleague was needing a system with a robust reporting system or access to immediate support, I would be less likely to recommend the system.

Incentivized

• It's simple. I really appreciate that the layout of Octopus HR isn't something I have to question. I know where to look for something because it's clearly labeled, that's more than I can say for a lot of other HR systems I've seen.
• Support. If I ever have a question about setting something up, or if something goes wrong, they're always on top of it. For instance, I had no idea how to set up employee photos on our accounts. I tweeted them and they responded right away, I'm based in LA and they're a UK company, I was impressed that they were able to respond right away. They make sure their customers are taken care of.
• Great self guide. If there's ever an ordinary question I need answered their "Octopus Guide" is very thorough and walks you through everything.

Incentivized

• Some of the help for the training modules, [...] has been fantastic
• [...] has also been really helpful
• Adding a new employee to the system has been relatively easy and simple to do

Incentivized

• initial scope/setup support (outside of template)
• Contacting support can be difficult
• case sensitive username for end users (email addresses have to match exactly)

Incentivized

• Reporting is limited to data that is pulled by pay period--not by date worked, so if trying to determine how much an employee earned during a quarter--you have to calculate this manually
• Employee records are limited to admin only viewing--so managers can not see payrates, upload documents to employee files or update expiration dates to licenses, etc
• User guides in the knowledge base are out of date and don't cover the recent updates to the system--or outline processes that are no defunct
• Limited integrations with other HR platforms are available. Ex--outside ATS, candidate assessment tools

Employees don't complain about it! If anything they've commented on how nice of a tool it is to have.

Incentivized

Iris HR Software is a stable and fairly intuitive product which has had a positive impact on our organisation. We have had some support issues but generally feel we've had a positive experience and our personnel and finance teams have benefitted from this process structure. Whilst contacting the correct Iris HR Software support channel has been our biggest issue once we have established contact our tickets have been raised and resolved promptly.

Incentivized

Proliant is pretty easy to maneuver and get used to. There are some things than can be tedious but nothing too difficult where you have to spend hours to get it to work. The payroll processing is pretty straightforward and that's the core reason why we use their software.

Incentivized

I would say the pricing is good but it could be better. Also, the customer service is amazing they do such a great job and you can tell they know what they are doing. Visually it is very easy to use and looks very professional. It is a quick set up and they do their best to give you what you want and need.

Incentivized

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

• Our staff is super happy with the service
• Huge improvement
• Looks quite professional

Incentivized

• i am not able to give this information because I don't believe our firm fully uses Proliant
• I was just made aware of some of the benefits Proliant can offer through this survey
• The only negative is that when the "pre-wire" requirement was activated this year, we were not told ahead of time and it caused a lot of confusion and delay when we tried to process the first partner payroll in January.