JitBit Help Desk vs. ServicePro

If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.

Incentivized

ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.

Incentivized

• Fantastic ticketing system to keep track of old conversations from clients.
• Fantastic analytics and metric tracking.
• Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
• Super easy to learn and use. If you can use your email, you can use JitBit.

Incentivized

• Mobile Application
• Job Scheduling

Incentivized

• Reporting functionalities could be better
• Improvements to user management
• Expansion to AI functionalities

Incentivized

• Rigid System Design / complex backend model for api access
• Cumbersome to build inspections
• Inability to associate Inspections to Appointments, only work orders
• No batch update capabilities

Incentivized

JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.

Incentivized

We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.

Incentivized

• JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
• JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
• Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.

Incentivized

• Positive ROI: Increased order fulfillment qty
• Positive ROI: Eliminated errors in our work order process
• Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record

Incentivized