Jive-x (Discontinued) vs. Woobox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jive-x (Discontinued)
Score 4.4 out of 10
N/A
Jive-x (formerly Jive Engage) is Jive's external facing community platform for prospects and customers. It is a leading product in the space and most often competes with Lithium Community and Telligent Community.N/A
Woobox
Score 8.7 out of 10
N/A
Woobox helps create contests, sweepstakes, coupons to grow fans and amplify marketing messages.
$29
per month
Pricing
Jive-x (Discontinued)Woobox
Editions & Modules
No answers on this topic
Woobox
$37.00
per month
Offerings
Pricing Offerings
Jive-x (Discontinued)Woobox
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Jive-x (Discontinued)Woobox
Top Pros
Top Cons
Best Alternatives
Jive-x (Discontinued)Woobox
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Submittable
Submittable
Score 8.9 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10

No answers on this topic

Enterprises
Discord
Discord
Score 8.5 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Jive-x (Discontinued)Woobox
Likelihood to Recommend
9.0
(4 ratings)
9.5
(10 ratings)
Likelihood to Renew
8.0
(1 ratings)
9.2
(6 ratings)
Usability
10.0
(2 ratings)
7.9
(2 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
9.0
(1 ratings)
8.5
(2 ratings)
Support Rating
9.0
(1 ratings)
8.4
(2 ratings)
Implementation Rating
-
(0 ratings)
8.4
(2 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Jive-x (Discontinued)Woobox
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
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Woobox
I use Woobox for a poll/voting competition and I found it very helpful as it gathers the audience data very efficiently and provides the results in a very smart way. Woobox provides very limited features in the free version one cannot judge the capabilities of this excellent platform unless they purchase it.
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Pros
Khoros (Formerly Spredfast + Lithium)
  • I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content.
  • The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation.
  • The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy.
  • Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it.
  • You can customize and brand Jive to reflect your company identity.
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Woobox
  • Woobox makes it easy to create a variety of promotions in their platform.
  • The technology is intuitive to use and allows for a lot of customization.
  • Woobox has a support team that is quick to respond and help.
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Cons
Khoros (Formerly Spredfast + Lithium)
  • No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment.
  • The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to.
  • Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated.
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Woobox
  • Having an easier way to creative pictures for splash pages
  • It gets a little complicated trying to add extra entry questions
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Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
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Woobox
I constantly use the product and they are continually evolving and developing new tools. The customer service is also US based and very efficient to address issues or questions.
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Usability
Khoros (Formerly Spredfast + Lithium)
The end user should be able to find what they need. They don't even need to be logged in to search for content.
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Woobox
It is very intuitive and provides all necessary fields to begin promotions even if you have no graphic or programming skills
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Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Woobox
I have never noticed it down.
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Performance
Khoros (Formerly Spredfast + Lithium)
It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.
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Woobox
It is very fast. The only thing that has taking any sort of time is when it imports photos or videos from platforms such as Instagram or Twitter. But this is more due to refresh rates than the actual program.
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Support Rating
Khoros (Formerly Spredfast + Lithium)
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
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Woobox
They have always answered the phone in person and been able to answer question or resolve issues same day. Not open 24 hrs.
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Implementation Rating
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Woobox
Easy to integrate with existing Facebook account.
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Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
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Woobox
To be honest, I prefer Rafflecopter over Woobox. Good product, but I feel like Rafflecopter has more to offer the user.
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Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured.
  • The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage.
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Woobox
  • ROI was great. People remembered our company and products after the contests. This of course has to do with how much money you spent promoting, but I think Woobox made it a simpler process for people to enter a contest.
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ScreenShots