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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    Stratifyd

    Score8.2 out of 10
    N/AStratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
    Pricing
    JivoChatStratifyd
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    JivoChatStratifyd
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    JivoChatStratifyd
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of JivoChat and Stratifyd
    Feature
    JivoChat
    8.7
    1 Ratings
    0% above category average
    Stratifyd
    -
    Ratings
    Chat history and transcripts9.01 Ratings00 Ratings
    Chat reporting9.01 Ratings00 Ratings
    Chat and web analytics8.01 Ratings00 Ratings
    Best Alternatives
    JivoChatStratifyd
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    User Ratings
    JivoChatStratifyd
    Likelihood to Recommend
    9.0
    (4 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    JivoChatStratifyd
    Likelihood to Recommend
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
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    Stratifyd, Inc.
    Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
    Incentivized
    Read full review
    Pros
    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
    Read full review
    Stratifyd, Inc.
    • Topic generation
    • Customizing process flows
    • Slice & dice data
    Incentivized
    Read full review
    Cons
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
    Read full review
    Stratifyd, Inc.
    • User interface
    • Text analytics
    • Segmentation setup
    Incentivized
    Read full review
    Usability
    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
    Read full review
    Stratifyd, Inc.
    No answers on this topic
    Alternatives Considered
    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
    Read full review
    Stratifyd, Inc.
    No answers on this topic
    Return on Investment
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    Stratifyd, Inc.
    • Multiple analysis
    • Slice & dice of data
    • Customizing data models
    Incentivized
    Read full review
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket

    Stratifyd Screenshots

    Product screenshot