Jonas Enterprise Construction Management Software vs. ServiceTitan

If you are looking for several features under one roof, this is your place. No need to try to integrate third-party applications for the most part. If you are a construction company with job costing and/or a service department, I can't think of a reason that it would not be appropriate. If you are primarily retail then I think another software would be more appropriate.

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ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

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• Payroll - upload Union reports are quick and easy saving time with manual calculations
• Service Billing - create service calls and invoice direct from module, saving duplicate data entry
• Job Cost - Tracks costs and revenues for analysing departments, project managers and techs

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• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

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• Contact management. Clumsy and not user-friendly.

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• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

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I think it depends on how much you want to put into it. It is a very powerful program, but sometimes learning everything is overwhelming. There are hidden tricks that you learn when you attend webinars and conferences.

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I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

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Most of the time they are pretty quick to respond

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I feel Jonas was more equipped to handle multi-state, multi-union payroll as well as multi-jurisdiction sales tax. I wasn't interested in third-party support.

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autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

• With our service department module now being fully integrated (wasn't before), information is more reliable and current. Jonas has helped our bottom line by saving us over 1,000 hours annually in administrative duties.

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• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info