Paragon Insights vs. PingPlotter

There are many products in this particular space. I believe Juniper has divided up the product suite which comprises automation, programmability and general DevOps, but this also makes it frustrating, as the functionality may not be inherent to the particular product. I recommend making sure all use-cases are covered by the product or products prior to being implementation, because a partial solution may grow stagnant or losing funding if it does not meet all KPI.

Incentivized

It is well suited for performing monitoring and testing from a single device. It is less appropriate if you have to monitor from multiple different endpoints. That type of deployment would be more of an enterprise application. If you are looking for an end user monitoring solution then PingPlotter is the one for you.

Incentivized

• Visibility: it is one of its key features that supports us by showing multidimensional views and facilitates [use] in the monitoring process.
• Customization: its flexibility is worth appreciating and its dashboard offers customizations and we can have resource metrics according to our personalization.
• Integration: integration is easy and great that allows us to integrate it with any 3rd source platform.
• Data collection is another feature that allows us to collect data in our desired standard method.

Incentivized

• Monitor traffic in network
• Measure stops when contacting network locations such as websites
• Measures the lag and latency it takes to contact network locations
• Gives you both induvidual measurements as well as good oversight
• identifies when network lag or disconnect occurs

• Appliance-version would be a nice addition
• Additional product/protocol support for a wider data ingress
• Better documentation / online support

Incentivized

• Its a little confusing to see which targets are currently running pings and which ones are displayed in the plots.
• Starting and stopping pings requires a right click and that would be better with a play/pause button I think.
• Ability to drag and drop the graphs to reorder them.
• more columns to show which targets are running and which are displayed. Currently this is done with symbols so you cant sort by just the running targets for example I've found.

Incentivized

I have not had much contact with the PingPlotter support, only one time have I went to them and it was a positive experience. The questions I had were answered quickly and professionally. I have no issue with the experience I had with the Support team. This was from before and after the purchase of the product.

Incentivized

We decided to go for Paragon after checking all the pros and
cons as we didn’t have a good experience of Memfault and maybe it was just
because we haven’t made enough research on it and we had to suffer cause of its
malfunctioning and difficulty. Moreover, I think that I can never regard
Memfault as a complete package which Paragon insight definitely is.

Incentivized

A balance of a generic tool vs a network equipment product is necessary when investigating network incidents or disruptions. Need to train the engineer to use both tools to perform their analysis and to dive down to the issues as fast as they can. Experience with the tools will continue to play a part if we were to adopt PingPlotter

Incentivized

• The KPI shown in the dashboards has assisted in business devices.
• The playbooks with user- or event-triggered actions has reduced manhours.
• The automated workflow has reduced outages due to human error.

Incentivized

• Great ROI, troubleshooting time has been reduced by 90%
• Network Discoveries used to take 2 to 3 hours and were inconsistent - now it is a matter of minutes
• lacks integration into our MSP toolkit, and we now use it as a stand alone product

Incentivized