KACE Systems Management Appliance (SMA) vs. Octopus Deploy

I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help

Incentivized

Octopus Deploy is a well though [the] solution to the deployment orchestration problem. It is a reliable and robust solution that is relatively simple to understand. [Its] UI is friendly and easy to use, The support and documentation [are] excellent and the product seems to fit into any organization’s process very well and with less effort than other products in this space. I actually find it a pleasure to work with [every day] and I am glad to have it as an integral part of our process.

Incentivized

• Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
• Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
• Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.

Incentivized

• Octopus integrates nicely with TeamCity, our build server.
• Octopus uses the same deployment packages across environments and makes it easy to track their progress across those environments.
• Octopus makes it easy to handle configuration across environments which is usually a particularly difficult task.

Incentivized

• The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
• The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
• The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.

Incentivized

• UI is very fluffy and padded. It looks pretty but it could benefit from a more compact, information-focused design
• Deployment process options are not always laid out in an intuitive manner. Choosing which steps to exclude, which environments or targets to deploy to, etc., is not immediately clear
• Lack of useful reports and metrics for tracking active deployments and historical data

Incentivized

Would be a 10 except for the retirement of the free Community Edition.

Incentivized

Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Incentivized

Octopus Deploy has greatly helped us to improve our reliability and frequency of our deployments and given us the confidence to deploy much more often, with a direct benefit to customers. Cross-platform support and release to Cloud require more focus on the product side.

Incentivized

Octopus Deploy is a software that runs very effectively, is easy to use, does not require such a high learning curve, provides the necessary tools to carry out the functions it offers, making it a very flexible software, it also allows that can be configured according to the needs of the user and provides integrations with other very advantageous tools since they are carried out in a very favorable way.

Incentivized

KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Incentivized

Octopus Deploy support has always been there for us, even when using the free tier, we get responsive hands-on help. We haven't needed to use that level of support since the documentation is clearly written, and help is readily available within the interface itself. Using Octopus Deploy is a truly joyful experience.

Incentivized

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

Incentivized

There aren't really any competitors in the land of ASP.NET. Deployment is too ad-hoc. Other tools exist that have massive downsides, like Web Deploy. Most aren't even supported anymore. You could argue that containers (Docker) are a competitor, but containers cannot be used for everything and solve a somewhat different problem. Octopus Deploy is even able to help with containers. To us, Octopus Deploy was really the only really polished solution.

Incentivized

Great support from professional services.

Incentivized

• KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
• KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

Incentivized

• While not an inexpensive product, it has proven to be a good value. I don't have firm ROI numbers but our PROD deployment quality has improved, and we now measure deployment times in "person-minutes" rather than "person-hours".
• Our defect rate due to missed configuration items has been significantly reduced.
• Octopus has enhanced our ability to enforce SDLC separation-of-duties.

Incentivized