KACE Systems Management Appliance (SMA) vs. Octopus Deploy

I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help

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Octopus Deploy is well suited for our requirements of deploying across multiple environments with one consistent release. We are saving a lot of time by not having to package and move release files around. Our release process is more efficient and consistent with automation. There are some parts that we could probably perform with existing tools such as DevOps and there are one or two features we have to workaround to fit for our setup such as the step templates to install websites. These are minor in our opinion.

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• Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
• Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
• Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.

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• Octopus integrates nicely with TeamCity, our build server.
• Octopus uses the same deployment packages across environments and makes it easy to track their progress across those environments.
• Octopus makes it easy to handle configuration across environments which is usually a particularly difficult task.

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• The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
• The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
• The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.

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• In the past has been somewhat .net focused but that has been changing in recent times
• Would be great if community licenses for NFP organizations were perpetual - but in saying that I appreciate that Octopus does provide my organization with a community [license]. Not all organisations do
• I can’t think of any other

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Would be a 10 except for the retirement of the free Community Edition.

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Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

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Octopus Deploy has greatly helped us to improve our reliability and frequency of our deployments and given us the confidence to deploy much more often, with a direct benefit to customers. Cross-platform support and release to Cloud require more focus on the product side.

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Octopus Deploy is a software that runs very effectively, is easy to use, does not require such a high learning curve, provides the necessary tools to carry out the functions it offers, making it a very flexible software, it also allows that can be configured according to the needs of the user and provides integrations with other very advantageous tools since they are carried out in a very favorable way.

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KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

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Octopus Deploy support has always been there for us, even when using the free tier, we get responsive hands-on help. We haven't needed to use that level of support since the documentation is clearly written, and help is readily available within the interface itself. Using Octopus Deploy is a truly joyful experience.

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We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

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There aren't really any competitors in the land of ASP.NET. Deployment is too ad-hoc. Other tools exist that have massive downsides, like Web Deploy. Most aren't even supported anymore. You could argue that containers (Docker) are a competitor, but containers cannot be used for everything and solve a somewhat different problem. Octopus Deploy is even able to help with containers. To us, Octopus Deploy was really the only really polished solution.

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Great support from professional services.

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• KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
• KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

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Independently Invited by TrustRadius

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• Allows us to deploy to our fleet quickly and without interruption to service
• Can roll back to previous releases quickly, allowing us to back out of breaking changes in the worst-case scenarios.
• Integration with several targets has allowed us to explore new platforms for our products, such as Docker in AWS ECS.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info