Kahoot! is a game-based learning platform designed to make it easy to create, share and play learning games or trivia quizzes in minutes from the company of the same name headquartered in Oslo.
$250
to host an unlimited number of kahoots at one event
Verint Voice of the Customer
Score 9.2 out of 10
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Verint® Voice of the Customer™ lets CX Leaders optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
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Pricing
Kahoot!
Verint Voice of the Customer
Editions & Modules
Kahoot! Event Bronze
$250
to host an unlimited number of kahoots at one event
Kahoot! 360 Spirit for small teams
$500.00
per month for 25 members (annual subscription billed monthly)
Kahoot! Event Silver
$500
to host an unlimited number of kahoots at one event
Kahoot! 360 Spirit Premium
$625.00
per month for 25 members annual plan billed monthly
Kahoot! Event Gold
$750
to host an unlimited number of kahoots at one event
Kahoot! 360 Spirit for large teams
$1600.00
per month for 100 members annual plan billed monthly
I think it works great as a part of lesson. Sometimes teachers use it as a whole period lesson and I don't think that's effective. I also find that students like to use it to test themselves so it works well as a self study tool. I do think Kahoot! has a lot of options for responses which is great.
Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey
Useful for either, in-person or online classes: it can work from a projector or screen in in-person classes, or by sharing the screen in online classes.
Excellent to get an idea of the understanding or knowledge level of a group of people: depending on the intention of the game, the professor or person in charge of it can make and change the questions to address certain points.
Easy to use for both professors and students: Kahoot is intuitive, simple, and fun to use.
Interactive and engaging: Kahoot is a game designed to work as a tool for professors, which makes it perfect to use with students.
Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.
Having sometimes large classes means that I cannot use Kahoot! as it only allows a very limited amount of participants.
The above is the main issue and other competitor platforms (Mentimeter) do much better on this
There is also very limited choice with the basic account in terms of types of questions. Some sort of corporate license might help Universities purchasing the advanced subscription (which costs too much for a single professional) and have access to all the features.
The site's currently layout feels busy. If you are not a seasoned Kahoot user, it is easy to be distracted and overwhelmed by the information presented. I would not recommend this site to a novice computer user. If the user is tech-savvy and willing to navigate the help topics provided by the site, lessons and games can be created more easily with time and practice.
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
The information that Kahoot shares on its blog and support center is updated frequently and provides many ideas for ways to use the platform. I have personally received timely support from Kahoot for any issues I have encountered. Their dedication to their users is amazing. The company is incredibly receptive to suggestions or ideas from their community.
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
I forgot the names of the other products like Kahoot. I think that summarizes how close I am to favoring Kahoot within this category. In our field when it's webinar time we always look forward to Kahoot sessions in between or at the end of the session. It is great to have Kahoot during these times
OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.
Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.
