What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
90 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Zoho Desk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Kanban Tool

Kanban is well suited for a fast-paced working environment for larger teams who want continuous communication with users. Kanban is good for rapid development and daily meetings for updates and statuses. Kanban is less suited for smaller teams or groups who don't require collaboration and constant communication with involved users. Kanban is time-consuming and it takes additional effort outside of your regular work to maintain and manage the tool.
Anonymous | TrustRadius Reviewer

Zoho Desk

Zoho Desk is helping me a lot in managing the customer support along with the customer support team effectively. Clear and clean dashboard with robust UI helping me to be more productive at work. Support and ticketing need to be updated in the near future. Other than that, it is a great platform to have in the organization and I would recommend this to other businesses too.
Sofia Martinez | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Kanban Tool
8.4
Zoho Desk
Task Management
Kanban Tool
9.0
Zoho Desk
Resource Management
Kanban Tool
8.8
Zoho Desk
Gantt Charts
Kanban Tool
8.6
Zoho Desk
Scheduling
Kanban Tool
8.3
Zoho Desk
Workflow Automation
Kanban Tool
5.7
Zoho Desk
Team Collaboration
Kanban Tool
8.1
Zoho Desk
Support for Agile Methodology
Kanban Tool
9.6
Zoho Desk
Support for Waterfall Methodology
Kanban Tool
9.3
Zoho Desk
Document Management
Kanban Tool
8.6
Zoho Desk
Email integration
Kanban Tool
7.9
Zoho Desk
Mobile Access
Kanban Tool
8.0
Zoho Desk
Timesheet Tracking
Kanban Tool
8.2
Zoho Desk
Change request and Case Management
Kanban Tool
8.9
Zoho Desk
Budget and Expense Management
Kanban Tool
8.2
Zoho Desk

Professional Services Automation

Kanban Tool
9.8
Zoho Desk
Quotes/estimates
Kanban Tool
10.0
Zoho Desk
Invoicing
Kanban Tool
10.0
Zoho Desk
Project & financial reporting
Kanban Tool
10.0
Zoho Desk
Integration with accounting software
Kanban Tool
9.0
Zoho Desk

Incident and problem management

Kanban Tool
Zoho Desk
10.0
Organize and prioritize service tickets
Kanban Tool
Zoho Desk
10.0
Expert directory
Kanban Tool
Zoho Desk
10.0
Subscription-based notifications
Kanban Tool
Zoho Desk
10.0
ITSM collaboration and documentation
Kanban Tool
Zoho Desk
10.0
Ticket creation and submission
Kanban Tool
Zoho Desk
10.0
Ticket response
Kanban Tool
Zoho Desk
10.0

Self Help Community

Kanban Tool
Zoho Desk
10.0
External knowledge base
Kanban Tool
Zoho Desk
10.0
Internal knowledge base
Kanban Tool
Zoho Desk
10.0

Multi-Channel Help

Kanban Tool
Zoho Desk
10.0
Customer portal
Kanban Tool
Zoho Desk
10.0
Email support
Kanban Tool
Zoho Desk
10.0
Help Desk CRM integration
Kanban Tool
Zoho Desk
10.0

Pros

Kanban Tool

  • It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
  • It provides a good collaborative space to have multiple folks commenting on multiple tasks.
  • It does a good job of managing very basic visual elements of an agile development cycle.
Chris Carpenter | TrustRadius Reviewer

Zoho Desk

  • Macros - These are great ! You can auto assign based on many different criteria. Easy to build as well.
  • Customization - Easy to build customizations at your fingertips. It helps when you need just a little bit more information to perform the tasks at hand.
Anonymous | TrustRadius Reviewer

Cons

Kanban Tool

  • Some of the boards we have could do with more than 22 card colors, although it is enough for most projects.
  • Really looking forward to the iOS application, which is said to be coming in 2015.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • The filtering system at times can not be as responsive as expected. On Zogo desk can try to filter out non-relevant tickets but they can still show in results
  • You can run reports on Zoho based on any built in fields, but cannot run anything that comes from freetext, or responses based on keywords
  • Zoho Assist at times fails to send the invite to the customer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Kanban Tool

Kanban Tool 9.1
Based on 2 answers
We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.
Anonymous | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Usability

Kanban Tool

Kanban Tool 6.0
Based on 4 answers
Again, this is a strong tool for software teams using Agile that are distributed across multiple geographies. It can be good for co-located teams too, but there are better platforms on the market like JIRA that provide a more built-out story.
Chris Carpenter | TrustRadius Reviewer

Zoho Desk

Zoho Desk 8.8
Based on 12 answers
Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program.
Hildah Kay | TrustRadius Reviewer

Support Rating

Kanban Tool

Kanban Tool 7.4
Based on 5 answers
This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.
Anonymous | TrustRadius Reviewer

Zoho Desk

Zoho Desk 7.9
Based on 12 answers
Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kanban Tool

Kanban is superior to Scrum and AGILE because it can visually organize all your projects and data into one board. Kanban integrates with JIRA which digs deeper into the project data when it is needed. By integrating Kanban with JIRA, you don't need any other tool for project management that is effective for both the business and the development teams. Kanban is recommended for any user groups who wish to increase their efficiency to deliver products, transparency for all users and on-time productivity.
Anonymous | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Return on Investment

Kanban Tool

  • We have been able to track projects much more efficiently
  • We have had less missed deadlines as we can see where a project is in the workflow
Care Bach Gerland | TrustRadius Reviewer

Zoho Desk

  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
David Cook | TrustRadius Reviewer

Screenshots

Pricing Details

Kanban Tool

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kanban Tool Editions & Modules

Additional Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zoho Desk Editions & Modules

Edition
Free$0
Professional$232
Enterprise$402
Standard$142
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Kanban Tool
8.9
Zoho Desk
8.6

Likelihood to Renew

Kanban Tool
9.1
Zoho Desk

Usability

Kanban Tool
6.0
Zoho Desk
8.8

Support Rating

Kanban Tool
7.4
Zoho Desk
7.9

Implementation Rating

Kanban Tool
8.2
Zoho Desk

Add comparison