What users are saying about
26 Ratings
Top Rated
112 Ratings
26 Ratings
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Score 8.9 out of 100
Top Rated
112 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Project Management

    6.5

    Kanban Tool

    65%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Kanban Tool ranks higher in 14/14 features

    Task Management

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    Resource Management

    7.3
    73%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    1.0
    10%
    3 Ratings
    N/A
    0 Ratings

    Scheduling

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.7
    67%
    9 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    3.7
    37%
    6 Ratings
    N/A
    0 Ratings

    Document Management

    4.5
    45%
    7 Ratings
    N/A
    0 Ratings

    Email integration

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.6
    76%
    7 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    3.0
    30%
    4 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    5.8

    Kanban Tool

    58%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Kanban Tool ranks higher in 4/4 features

    Quotes/estimates

    6.3
    63%
    4 Ratings
    N/A
    0 Ratings

    Invoicing

    4.7
    47%
    4 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    3.0
    30%
    4 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Kanban Tool

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self Help Community

    Kanban Tool

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    Kanban Tool

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Kanban Tool is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Zoho Desk is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.7

    Kanban Tool

    97%
    11 Ratings
    8.7

    Zoho Desk

    87%
    20 Ratings

    Likelihood to Renew

    9.1

    Kanban Tool

    91%
    2 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Usability

    6.0

    Kanban Tool

    60%
    4 Ratings
    9.1

    Zoho Desk

    91%
    12 Ratings

    Support Rating

    8.3

    Kanban Tool

    83%
    8 Ratings
    7.9

    Zoho Desk

    79%
    12 Ratings

    Implementation Rating

    8.2

    Kanban Tool

    82%
    2 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Likelihood to Recommend

    Shore Labs

    Kanban is well suited for a fast-paced working environment for larger teams who want continuous communication with users. Kanban is good for rapid development and daily meetings for updates and statuses. Kanban is less suited for smaller teams or groups who don't require collaboration and constant communication with involved users. Kanban is time-consuming and it takes additional effort outside of your regular work to maintain and manage the tool.
    Read full review

    Zoho Corporation

    The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
    Read full review

    Pros

    Shore Labs

    • It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
    • It provides a good collaborative space to have multiple folks commenting on multiple tasks.
    • It does a good job of managing very basic visual elements of an agile development cycle.
    Read full review

    Zoho Corporation

    • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
    • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
    • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
    • It is completely a feature rich platform.
    Read full review

    Cons

    Shore Labs

    • Kanban does not show the task or story clearly. You have to open the project separately to view the details of the project.
    • Kanban gives a higher level project management view but it lacks customization and personal settings features.
    • I would like to see Kanban provide mobile access to their tool, data, and board. This would be very useful for all companies and provide an increase in efficiency and productivity.
    Read full review

    Zoho Corporation

    • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
    • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
    Read full review

    Pricing Details

    Kanban Tool

    Starting Price

    $5 per month per user

    Editions & Modules

    Kanban Tool editions and modules pricing
    EditionModules
    Kanban Tool On-Site Enterprise10801
    Kanban Tool On-Site Team6002
    Kanban Tool Enterprise93
    Kanban Tool Team54

    Footnotes

    1. per year per 10-user pack
    2. per year per 10-user pack
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Desk

    Starting Price

    $0

    Editions & Modules

    Zoho Desk editions and modules pricing
    EditionModules
    Free01
    Professional232
    Enterprise403
    Standard144

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Shore Labs

    We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.
    Read full review

    Zoho Corporation

    No answers on this topic

    Usability

    Shore Labs

    Again, this is a strong tool for software teams using Agile that are distributed across multiple geographies. It can be good for co-located teams too, but there are better platforms on the market like JIRA that provide a more built-out story.
    Read full review

    Zoho Corporation

    At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
    Read full review

    Support Rating

    Shore Labs

    This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.
    Read full review

    Zoho Corporation

    Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
    Read full review

    Alternatives Considered

    Shore Labs

    We've only tried JIRA Agile and KanbanFlow before. Kanban Tool was the one that our team actually liked and enjoyed working with. Also - it's been much easier to get started with and to understand than some of the other two (JIRA in particular). Although JIRA has many more features that we would have possibly used, the user feedback on it was so poor we were afraid that the negativity would create time wasted and less "job satisfaction" amongst the team.
    Read full review

    Zoho Corporation

    After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
    Read full review

    Return on Investment

    Shore Labs

    • Better communication and organization of ongoing projects.
    • We are a very small team, with many areas to work on. Having everything in one system gives us a lot of visibility.
    • Greatly reduced costs from using other tools that were much more expensive.
    Read full review

    Zoho Corporation

    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Read full review

    Screenshots

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