Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.
$79
per month
Sendwithus
Score8 out of 10
Small Businesses (1-50 employees)
Sendwithus is a communications platform built around advanced email content management. The platform aims to simplify email creation with a robust API, an intuitive visual editor, and built-in device testing, allowing for collaborative email strategy and execution. The cloud-based product offers a centralized hub for email content creation, approval, and publishing. The goal is to empower marketers and product managers to efficiently create and test meaningful, dynamic communications…
$0
per month
Pricing
Kayako
Sendwithus
Editions & Modules
Kayako One
$79
per month
Enterprise
Contact Sales
Free Trial
$0.00
per month
Lite
$150.00
per month
Enterprise
varies
Offerings
Pricing Offerings
Kayako
Sendwithus
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Our GDPR-compliant Enterprise platform, Dyspatch, allows global organizations to centralize security, compliance, and reputation management while streamlining collaborative creation, revision, and approval workflows.
More Pricing Information
Features
Kayako
Sendwithus
Incident and problem management
Comparison of Incident and problem management features of Kayako and Sendwithus
Feature
Kayako
2.0
11 Ratings
122% below category average
Sendwithus
-
Ratings
Organize and prioritize service tickets
1.011 Ratings
00 Ratings
Expert directory
1.05 Ratings
00 Ratings
Subscription-based notifications
1.08 Ratings
00 Ratings
ITSM collaboration and documentation
1.07 Ratings
00 Ratings
Ticket creation and submission
7.011 Ratings
00 Ratings
Ticket response
1.011 Ratings
00 Ratings
Self Help Community
Comparison of Self Help Community features of Kayako and Sendwithus
Feature
Kayako
1.0
9 Ratings
156% below category average
Sendwithus
-
Ratings
External knowledge base
1.09 Ratings
00 Ratings
Internal knowledge base
1.08 Ratings
00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Kayako and Sendwithus
When it works, It's without a doubt a great help desk solution. It is perfect for our usage, and have rolled it out company-wide. It's great if you have multiple departments. We have it set up so most items come through a single desk that then hands out tickets to their proper department. There may be cheaper options for smaller organizations but for one that is as service-driven as ours, we really think Kayako is a great fit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is very well suited for newsletters. With newsletters, I can easily and frequently share market news with my clients. It also gives good results in transactional emails. Its drip email feature makes it a result oriented tool because it sends e-mail as per the recipient's convenience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Gives a very good report on an individual level of what is being done for a customer or corporate issue.
Easy to understand who has what, what the tickets are about, how long they have been opened and how many times the customer/employee have gone back and forth with each other.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Departments need a bit of work. Even though you can have multiple departments, the only changes that can be made are globally. If you want independent queues within the departments, you have to do a lot of work that can be very confusing.
Survey system is not up to speed. Kayako really needs to add Net Promoter Score into their system. Also, if a staff user removes their name from an incident ticket, it removes them from the survey so you really can't even get a good estimate of how well your staff is in the eyes of the customer.
Very difficult to implement when you already have a customer base. Setting them up in organizations is difficult. Also, the sign-up for new customers is quirky. If you send an email to Kayako, it will say you are not an authorized user, however, it will store your email address. If you try to send an email a second time, it will go through. This is one of many reasons why we decided to move from Kayako to Oracle Service Cloud.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are grandfathered in on their old Software-assurance pricing and our continued use costs us only a few hundred dollars a year (excluding hosting expenses)
Our team's processes are now heavily ingrained in the system
We have not been shown a more compelling option that is more cost-effective while still offering all the features we've come to expect
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Three years in we are about as happy with Kayako as we could be. We've had several employee's leave and on-boarding new hires was easier than it has ever been as things are uniform and consistent across the entire application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We were using Spiceworks for a few years before switching to Kayako but found that it wasn't as customizable or as user friendly for our customers. The SNMP scanning and inventory features with Spiceworks was nice but we needed more of a Help Desk that would allow us to scale our services to more companies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Its user interface is quite impressive. And its drip email feature gives us the maximum outcome on our promotional campaigns. It also helps us to reduce unsubscribe rate on our email campaigns. I also find some templates on this tool very much relatable to the kind of information I share with my clients so I don't need to alter those templates much.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tickets were definitely responded to faster once we implemented the audible alarm that would go off when new tickets came into the queue. This was possible because of the API.
Since the system was email based we could set our monitoring software up to generate tickets automatically via email for customers when it found something out of the ordinary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By using this software we send digital newsletters instead of Paper newsletters. So we save our costs substantially.
I send newsletters to all my contacts in one click only. Whereas earlier we used to send paper newsletters to all my contacts and that incurred transportation cost.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
