Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.
$79
per month
Talend Data Fabric
Score10 out of 10
N/A
The Talend Data Fabric helps organizations to achieve and maintain complete, trustworthy, and uncompromised data, so that they can stay in control, mitigate risk, and drive value.
N/A
Pricing
Kayako
Talend Data Fabric
Editions & Modules
Kayako One
$79
per month
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Kayako
Talend Data Fabric
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
Kayako
Talend Data Fabric
Incident and problem management
Comparison of Incident and problem management features of Kayako and Talend Data Fabric
Feature
Kayako
2.0
11 Ratings
122% below category average
Talend Data Fabric
-
Ratings
Organize and prioritize service tickets
1.011 Ratings
00 Ratings
Expert directory
1.05 Ratings
00 Ratings
Subscription-based notifications
1.08 Ratings
00 Ratings
ITSM collaboration and documentation
1.07 Ratings
00 Ratings
Ticket creation and submission
7.011 Ratings
00 Ratings
Ticket response
1.011 Ratings
00 Ratings
Self Help Community
Comparison of Self Help Community features of Kayako and Talend Data Fabric
Feature
Kayako
1.0
9 Ratings
156% below category average
Talend Data Fabric
-
Ratings
External knowledge base
1.09 Ratings
00 Ratings
Internal knowledge base
1.08 Ratings
00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Kayako and Talend Data Fabric
When it works, It's without a doubt a great help desk solution. It is perfect for our usage, and have rolled it out company-wide. It's great if you have multiple departments. We have it set up so most items come through a single desk that then hands out tickets to their proper department. There may be cheaper options for smaller organizations but for one that is as service-driven as ours, we really think Kayako is a great fit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Truly trusted contact center where the effective solution is always guaranteed. It is not a one-off fix to a specific data integration or management problem. It is a permanent and scalable solution to manage all of your data under a unified environment. Easy to use, great performance, used it for our internal data warehouse. Easy to build and connect to our data sources such as Salesforce, Netsuite, and Marketo.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Gives a very good report on an individual level of what is being done for a customer or corporate issue.
Easy to understand who has what, what the tickets are about, how long they have been opened and how many times the customer/employee have gone back and forth with each other.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It supports a wide variety of connectors (Systems/endpoints)
It provides great flexibility for developers as it not only has a lot of predefined ready to use the function but also provides the ability to use complex java code within the platform. Great tool if you have good developers available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Departments need a bit of work. Even though you can have multiple departments, the only changes that can be made are globally. If you want independent queues within the departments, you have to do a lot of work that can be very confusing.
Survey system is not up to speed. Kayako really needs to add Net Promoter Score into their system. Also, if a staff user removes their name from an incident ticket, it removes them from the survey so you really can't even get a good estimate of how well your staff is in the eyes of the customer.
Very difficult to implement when you already have a customer base. Setting them up in organizations is difficult. Also, the sign-up for new customers is quirky. If you send an email to Kayako, it will say you are not an authorized user, however, it will store your email address. If you try to send an email a second time, it will go through. This is one of many reasons why we decided to move from Kayako to Oracle Service Cloud.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are grandfathered in on their old Software-assurance pricing and our continued use costs us only a few hundred dollars a year (excluding hosting expenses)
Our team's processes are now heavily ingrained in the system
We have not been shown a more compelling option that is more cost-effective while still offering all the features we've come to expect
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
At this moment the usability of Talend Data Quality is optimal, too bad I cannot say the same in the first three months, it was always a problem due to its steep learning curve, but what matters is being able to use it effectively at this precise moment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Talend Data Quality gave us direct help in the learning process and prevented us from taking many more months to adapt and I appreciate this from the heart, I think that thanks to the support we can have very detailed reports that help increase the use of Talend Data Quality in the company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Three years in we are about as happy with Kayako as we could be. We've had several employee's leave and on-boarding new hires was easier than it has ever been as things are uniform and consistent across the entire application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We were using Spiceworks for a few years before switching to Kayako but found that it wasn't as customizable or as user friendly for our customers. The SNMP scanning and inventory features with Spiceworks was nice but we needed more of a Help Desk that would allow us to scale our services to more companies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The engine with which it works to process a lot of information is striking, the comparison also being the connectors it has for different RDBMS, which other tools do not count as they are GNU licenses or community editions. The friendly and intuitive environment is what catches the eye. that's why I choose Talend over any other tool
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Tickets were definitely responded to faster once we implemented the audible alarm that would go off when new tickets came into the queue. This was possible because of the API.
Since the system was email based we could set our monitoring software up to generate tickets automatically via email for customers when it found something out of the ordinary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
