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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KeepSolid Sign

    Score8.3 out of 10
    N/AKeepSolid Sign is an electronic signature application from KeepSolid in New York, a privacy, security and VPN software company.N/A

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    KeepSolid SignMiContact Center
    Editions & Modules
    No answers on this topic
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    KeepSolid SignMiContact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    KeepSolid SignMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of KeepSolid Sign and MiContact Center
    Feature
    KeepSolid Sign
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of KeepSolid Sign and MiContact Center
    Feature
    KeepSolid Sign
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    KeepSolid SignMiContact Center
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    DocuSign
    Score8.7 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KeepSolid SignMiContact Center
    Likelihood to Recommend
    8.3
    (5 ratings)
    9.5
    (2 ratings)
    User Testimonials
    KeepSolid SignMiContact Center
    Likelihood to Recommend
    KeepSolid
    I think this is a great application, and I would recommend it. The advantage of this application is that it can be used on any kind of device and any OS, so you don't need to worry about compatibility issues.
    Incentivized
    Read full review
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Pros
    KeepSolid
    • Easy to use interface
    • Quick signing
    • Good security (so far)
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Cons
    KeepSolid
    • I would like to see a way to have a waver that I can just have an overall generic link to, this way new guests at the circus school, just needs to go to one URL, fill in a waiver, and it will save it for them. *** this can remove the step of me having to enter their name and send it to them and save me time.
    • It was not very clear at first how to send contracts.
    • It was not very clear at first, how to edit and change contracts on line.
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Alternatives Considered
    KeepSolid
    The thing is, DocuSign is surely the better performing product for now. But if for the same price you get unlimited sends with KeepSolid Sign (or significant savings with a team) then KeepSolid Sign, with all the work it needs to do is my tool of choice. Again, I can't speak for a team setting, I'm the only one who uses it, but I like it, as it works just fine for me.
    Incentivized
    Read full review
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Return on Investment
    KeepSolid
    • Timely turn over for clients
    • Easy to save
    • Upload and download speeds have been good.
    Incentivized
    Read full review
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    ScreenShots