Keycafe vs. OneSignal

Keycafe is a great tracker and place to store keys to vehicles or shared items such as a company gas card.

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I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.

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• Amazing Customer Service
• Great product
• Good Price
• Fantastic team
• Good options

• Send instant notifications without any delay.
• Provide all the necessary features for testing.
• Highly cost effective.
• Great system to handle huge volume.
• Great customer support.

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• Easier way to locate emergency codes in case power goes out or internet goes out.

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• Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features.
• Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue.
• Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great.

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The Keycafe system is exactly the product we required, it has replaced the previous system used for Key collection and Drop offs, and Key Management. We have not seen another product, which will suit the requirements we need. Also replacing the Keycafe would be expensive and would require a lot of work

It is super easy to use!

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I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.

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From the very beginning, the customer service has been nothing short of incredible. Our first meeting with [...] was thorough and informative—he took the time to understand our specific needs and ensure that the product would suit us perfectly. Once we received the device, [...] went above and beyond to help us set it up and make sure we were using the software as effectively as possible, tailoring his guidance to our business needs. The team has consistently exceeded our expectations, and it’s comforting to know that they’re always available should we need further assistance.

Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.

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In my opinion, OneSignal documentation / API is more friendly [than] Firebase. Maybe because Firebase is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that, Firebase announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.

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• Keycafe has saved us so much money on time searching for keys and lock outs.

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• OneSignal has allowed us to grow number of subscribers in a short time.
• We are able to send our news and offers easily and instantly.
• We have become able to drive more website traffic and increase in sales.

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