Khoros Communities vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros Communities
Score 7.8 out of 10
Enterprise companies (1,001+ employees)
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.N/A
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
Khoros CommunitiesMaritzCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CommunitiesMaritzCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is variable based on the needs of the customer.
More Pricing Information
Features
Khoros CommunitiesMaritzCX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Khoros Communities
-
Ratings
MaritzCX
6.0
1 Ratings
24% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Khoros Communities
-
Ratings
MaritzCX
8.0
1 Ratings
6% below category average
Changes to live survey00 Ratings6.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Khoros Communities
-
Ratings
MaritzCX
7.0
1 Ratings
15% below category average
Survey logic flexibility00 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Khoros Communities
-
Ratings
MaritzCX
6.8
1 Ratings
17% below category average
Response tracking00 Ratings8.01 Ratings
Data export00 Ratings5.01 Ratings
Standard reports00 Ratings8.01 Ratings
Custom reports00 Ratings5.01 Ratings
Analytics00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Khoros Communities
-
Ratings
MaritzCX
7.0
1 Ratings
17% below category average
Access controls00 Ratings5.01 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Khoros Communities
-
Ratings
MaritzCX
5.0
1 Ratings
46% below category average
Respondent restrictions00 Ratings5.01 Ratings
Best Alternatives
Khoros CommunitiesMaritzCX
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Zoho Forms
Zoho Forms
Score 8.5 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Qualaroo
Qualaroo
Score 8.3 out of 10
Enterprises
Discord
Discord
Score 8.7 out of 10
DocuWare
DocuWare
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CommunitiesMaritzCX
Likelihood to Recommend
7.9
(85 ratings)
8.0
(1 ratings)
Likelihood to Renew
5.7
(7 ratings)
-
(0 ratings)
Usability
5.0
(3 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
5.8
(6 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
4.5
(2 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(76 ratings)
-
(0 ratings)
User Testimonials
Khoros CommunitiesMaritzCX
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
I describe Khoros as the salesforce of community software in that it's customizable and enterprise, however it can be a beast to use. There isn't any standout in the community field (in my opinion) so if you're looking for an enterprise community software, it'll serve you well. I do think it's important to realize you can't manage this without the proper buy in from your company when it comes to development of the site. You shouldn't be using Khoros if you only have a front end community manager. If you're going all in on community and need a solution that will scale as you grow, consider Khoros amongst your vendors and see how you like it. It's worth checking out.
Read full review
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
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Pros
Khoros (Formerly Spredfast + Lithium)
  • Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
  • Support documentation makes it easy to find information when looking for technical resources.
  • Our account team is always in communication with us to ensure we are aware of roadmap updates.
Read full review
MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
  • Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
  • Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
  • More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
  • Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
  • Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
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MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Read full review
Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
On a scale of 1 to 10, I'd give Khoros Communities a solid 8. The system is extremely easy to use, enabling our team and community members to navigate and interact with the platform with ease. The wide range of features offered by Khoros Communities has greatly enriched our online interactions and improved the efficiency of our customer service. The technical support team has also been extremely helpful, could be quicker sometimes for answering our questions but they efficiently resolving any problems we have encountered. The platform is perfectly scalable, capable of handling our growing user base without any performance problems. What's more, Khoros Communities offers excellent integration capabilities with our other software tools, making our operations smoother and more efficient
Read full review
MaritzCX
No answers on this topic
Usability
Khoros (Formerly Spredfast + Lithium)
Like every backend, it can always be improved upon. The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
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MaritzCX
No answers on this topic
Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
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MaritzCX
No answers on this topic
Support Rating
Khoros (Formerly Spredfast + Lithium)
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
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MaritzCX
No answers on this topic
In-Person Training
Khoros (Formerly Spredfast + Lithium)
I think it is engaging and has good instructors.
Read full review
MaritzCX
No answers on this topic
Online Training
Khoros (Formerly Spredfast + Lithium)
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
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MaritzCX
No answers on this topic
Implementation Rating
Khoros (Formerly Spredfast + Lithium)
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
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MaritzCX
No answers on this topic
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
The company was already using this platform when I was hired, so it's what I had to work with. In a previous role, I did explore Khoros Communities as a platform and it was one I really wanted to use, but it's a very expensive platform so I wasn't able to move forward with it. Back to my current role, again, this is who we already had a contract with.
Read full review
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Read full review
Scalability
Khoros (Formerly Spredfast + Lithium)
Khoros platform-based communities can very easily and rapidly grow in line with their community size. Better support could be given/provided to new customers to ensure their community development is in line with best practice. Communities can and do grow using methods within the Khoros platform that at later points can hinder growth rather than support it. e.g. Utilising custom content fields to update the production environment rather than building pages and quilts in studio and then pushing to prod and only adding 'posts' to the page in prod. Further training for community admins to look out for these pitfalls would be worthwhile.
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MaritzCX
No answers on this topic
Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • When we switched from Yammer to here, it really increased visibility of the community to the general public, the media, and in search results.
  • It's created dynamic relationships and shortened the gap between Microsoft employees, MVPs, and other users.
  • It's been a great place for software products to gather feedback from users, and for users to feel they have the inside track.
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MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Read full review
ScreenShots

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.