Khoros CX Insights vs. NICE CXone
Khoros CX Insights vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Khoros CX Insights | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Khoros CX Insights | NICE CXone | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Khoros CX Insights | NICE CXone | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | NICE CXone | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Khoros CX Insights | NICE CXone | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | NICE Systems |
Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Cons | Khoros (Formerly Spredfast + Lithium) | NICE Systems |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Usability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Performance | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Support Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
In-Person Training | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Online Training | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | NICE Systems |
Scalability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | NICE Systems |
ScreenShots | Khoros CX Insights Screenshots | NICE CXone Screenshots |