Khoros CX Insights vs. SAP Service Cloud
Khoros CX Insights vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
Khoros CX Insights | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Khoros CX Insights | SAP Service Cloud | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros |
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Top Cons |
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Khoros CX Insights | SAP Service Cloud | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | SAP Service Cloud | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.6 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (42 ratings) |
Khoros CX Insights | SAP Service Cloud | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | SAP |
Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | SAP |
Cons | Khoros (Formerly Spredfast + Lithium) | SAP |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) No answers on this topic | SAP |
Support Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | SAP |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | SAP |
Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | SAP |
ScreenShots | Khoros CX Insights Screenshots |