Kixie vs. Sales Dialers Pro

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

I believe Intercloud9 and Mojo are both way better in all areas

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• Multi-line dialing (4 lines max)
• Nothing else

• "Power Dialer" doesn't work all the time.
• Only records; doesn't give any type of analysis.
• Getting your account set up correctly can be confusing.

Incentivized

• Policies (cancelations have to be done with 24 hours even if you don't use the software)
• Integrations don't work well and are clunky
• Ability to customize is lacking
• Overall call quality and system quality is poor
• Reporting and getting information out of the system is almost impossible
• Managers cannot access reps' info, they have to log in as the rep

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.

Incentivized

Mojo and InterCloud9 are far superior in all ways.

• Negative- the "Power Dialer" doesn't load
• Negative- missed calls because not loading correctly
• Positive- can call anyone with a click of a button

Incentivized

• Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
• They were rude
• Customer service was terrible