Kixie vs. Sales Dialers Pro

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

I believe Intercloud9 and Mojo are both way better in all areas

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• Multi-line dialing (4 lines max)
• Nothing else

• The voicemail drops need instructions and reminders on when to click on the mail drop
• The call review AI (transcription) is not too accurate

• Policies (cancelations have to be done with 24 hours even if you don't use the software)
• Integrations don't work well and are clunky
• Ability to customize is lacking
• Overall call quality and system quality is poor
• Reporting and getting information out of the system is almost impossible
• Managers cannot access reps' info, they have to log in as the rep

As lightweight as it is, Kixie is very versatile as a dialer. It is very easy to use, even beginners would be able to easily navigate through the buttons. Kixie's ability to seamlessly integrate with CRMs makes it a go-to application for a broad range of users. Sales and marketing teams will greatly benefit from how easy, useful and customizable Kixie is.

I am not the decision-maker, [but] I believe we went with Kixie because of the price. Kixie does the bare minimum, but [I] would love more analysis.

Incentivized

Mojo and InterCloud9 are far superior in all ways.

• Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
• My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
• The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.

Incentivized

• Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
• They were rude
• Customer service was terrible