Item: Kixie
Rating: 9
Author: Verified User

Overall Satisfaction with Kixie

Use Cases and Deployment Scope

We tested Kixie as an integrated dialer for our CRM. One of the issues we had with our previous dialer was its lack of ability to do voicemail drops, which ate up precious time, as we had to do voicemails manually and repeatedly for all call. Kixie solved that problem with its voice mail drop feature.

Pros and Cons

Pros

Kixie integrated well with our HubSpot CRM
Kixie provided call logs and call recordings for each call
Kixie customer support is very good and very responsive

Cons

The voicemail drops need instructions and reminders on when to click on the mail drop
The call review AI (transcription) is not too accurate

Return on Investment

Kixie's dialer allows us to dial directly from our CRM
The voicemail drop feature saves time and allows our BDRs to move on to the next call right away
The automatic log calling saves even more time instead of having to log the call manually

Usability

As lightweight as it is, Kixie is very versatile as a dialer. It is very easy to use, even beginners would be able to easily navigate through the buttons. Kixie's ability to seamlessly integrate with CRMs makes it a go-to application for a broad range of users. Sales and marketing teams will greatly benefit from how easy, useful and customizable Kixie is.

Alternatives Considered

Aircall and ZoomInfo Engage

Kixie is easier to navigate versus Aircall and Zoominfo. Kixie has clearer audio versus Aircall and Zoominfo. Zoominfo's dialer only dials numbers on their database, and does not allow you to manually dial numbers, unlike Kixie. Also, Zoominfo's voicemails can only be recorded on their app, rather than the ability to upload mp3 files.

Key Insights

Do you think Kixie delivers good value for the price?

Yes

Are you happy with Kixie's feature set?

Yes

Did Kixie live up to sales and marketing promises?

Yes

Did implementation of Kixie go as expected?

Yes

Would you buy Kixie again?

Yes

Other Software Used

HubSpot CRM, ZoomInfo Engage, Aircall

Likelihood to Recommend

Kixie integrated well with our HubSpot CRM. It was easy to make calls with just a click or two of the mouse. The automatic call logs and call recordings were great features that allowed us to review our calls without having to duplicate tasks, unlike other dialers. Kixie's call reviewer still needs a bit of work though, as the AI isn't very accurate.

Comments

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Kixie, a versatile dialer