Item: Kixie
Rating: 7
Author: Verified User

Overall Satisfaction with Kixie

Use Cases and Deployment Scope

We use Kixie to support our sales team and our operations team. Kixie is our main phone system, that we utilize the IVR to direct to Sales, Marketing or Operations. Using a CRM integration with Pipedrive, we are able to monitor and log our calls, texts, and activities within our CRM.

Pros and Cons

Pros

CRM Integration (Pipedrive)
IVR Routing

Cons

Sending larger MMS
Typical VoiP issues with connectivity
Better use on cellphone

Return on Investment

CRM Logging
Activity Logging

Usability

In our experience, it is impossible to search for a text, and there are a lot of issues with it as a texting/sms/calling product. It needs to be restarted a lot and often has technical issues

Alternatives Considered

RingCentral Contact Center, Zoom Phone and Five9

Good for the price and Pipedrive integration. In my opinion, less relaible than others

Key Insights

Do you think Kixie delivers good value for the price?

Yes

Are you happy with Kixie's feature set?

Yes

Did Kixie live up to sales and marketing promises?

Did implementation of Kixie go as expected?

Yes

Would you buy Kixie again?

Other Software Used

Pipedrive, OpenSolar

Likelihood to Recommend

If a company uses Pipedrive I will let them know the integration is good. I often have employees saying their phone isnt ringing when calls are coming in, and we are constantly needing to reset the application. It is not great for us, and we are constantly not heard by customers on our end.

Comments

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Good platform for Pipedrive integration - not always reliable for us