Klaviyo vs. MARMIND

Klaviyo is a must-have email marketing platform for any company using Shopify for their e-commerce websites. The best use case scenario is if all your purchases are coming from Shopify site and/or Shopify POS. However, if you use hybrid sales (e-commerce + sales reps), then Klaviyo can be leveraged only for your e-commerce customer segment. There is a workaround where you can manually upload the list of your offline customers to have a less personalized campaigns for them, and having ultra-personalized campaigns running for your e-comm segment. But note that this method will require governance from a team member who understands compliance and data architecture as it will require regular database clean up and understanding how exclusions work.

Incentivized

MARMIND helps for the simple and complete structuring of complex marketing efforts. MARMIND is great support for marketing automation with room atop. We did communicate better within our marketing team. It was a big performance enhancement throughout marketing. MARMIND is easy and comfortable to learn and use with no delay starting. The adaption to our needs and wishes was really great and left a tight binding to it. We are convinced that the support by MARMIND was a great help and sustain to our intents. We realized that we did the very right decision to change to this marketing platform. We gained more overview and control in the right mixture between grossness and detail. We change after the first success with all our marketing to it. This change was really a no-timer and we were very satisfied with this change and the change in the underlying strategies. The app shortened our processes and made us enhance every step of them. The overall result was a closer communication at the more motivating steps of the marketing processes and a great plus in employee satisfaction. We had several impressive feedback loops and are convinced we will still make several in the future. The notifications, annotations, commentaries, assets, and drafts gave us an important new perspective on which we will develop our company further. Setting targets and arranging better-pre informed meetings and events in the marketing team and with external companies and customers enhanced our experiences.

Incentivized

• Very easy to setup Klaviyo with Bigcommerce for email & SMS capture, comes with templates that are simple to edit and publish.
• Very easy to set up Klaviyo with other 3rd party apps like Yotpo Reviews and Loyalty, giving you easy access to send emails based on loyalty points or asking for a review.
• Automated campaigns are a breeze! They come with preset templates to get started quick. Including a Welcome Series, Cart Abandonment Series, Lost Customer Series, and Browse Abandonment Series among others.
• The platform is easy to navigate and use without having to spend time learning from videos or help files, we were able to just jump right in and use it.
• Great features like targeting based on anything available in your data, including products purchased, loyalty standing, interactions, etc.

Incentivized

• Analysis of advertising campaigns.
• Marketing calendar management.
• Content and channel management.
• Overall project management.

Incentivized

• At times the platform isn't as intuitive as you would like. Take the time to be onboarded and play around in the platform to get the hang of things. Utilize Klaviyo's resources and attend their live training sessions to help navigate the platform and implement best practices they recommend.
• Can be pricey depending on company and email list.
• Customization is limited at times. The brand font we utilized on all branded content wasn't available through Klaviyo. Previously we would have to go through the back end to implement our branded font, import our font, or create content on another platform to utilize our font.

Incentivized

• We would like a local installation.
• We would love an Apple platform version.
• A mobile client would be a help.
• A chat support would be a plus.
• More connectivity to marketing automation tools would be a great improvement.

Incentivized

Klaviyo is simply a great solution for e-com email marketing & customer relationship management:

1. User journey visibility: We can see our clients' customers on their individual user journeys (open email, site visits) to better understand and accommodate your customers.
2. Flow automation: Creating automated emails that follow up with new leads, those who abandoned carts, purchased.
3. Email design: So easy to use, and more friendly than some other visual builders that we've used.
4. Metrics visibility: We can see our clients' metrics very easily and adjust efforts accordingly.

Incentivized

The only reason why I did not give it a 10/10 is that it cannot distinguish purchases that came through subscription recharges instead of purchases that were driven directly by email sends. Other than that, the automation qualities, design features, and segmentation options make this an incredible email platform, and I am very happy with it

Incentivized

Their support is always quick and we have recurring meetings with our advisor. they were great when we first started at walking us through the platform and helping us understand how to do the overall setup. They also have a wide variety of articles that cover must issues in a very clear manner that will get you out of a predicament really fast.

Incentivized

Don't cut corners, do it right the first time, if you take your time to build everything the way you want it then it will run itself. The platform will help you increase revenue as long as you use the tools it provides. Don't be scared to ask questions, the support team will help you get to the next level

Incentivized

Klaviyo is leaps and bounds above Mailchimp. We just switched from MailChimp because we outgrew it. That is actually my recommended path to take while starting out. MailChimp had a free plan up to 5000 emails. Once we hit that, we switched and got an email marketing team and grew from there.

MARMIND had a better efforts-to-outcome factor. We consider it for our needs as much more suitable. This is a matter of scale and resources. We loved MARMIND from the very first impressions. It stimulates our company marketing efforts very much. The overview is very satisfactory. The software suited very well the educational level of our employees and made them quick very successful users. The role concepts matched very much our own. We are convinced that will still are in progress in getting better at MARMIND in all modules and with all processes. We consider ourselves at a very good level in using the software integrated tool landscape of MARMIND. It is stimulating and very satisfactory to plan, create, and evaluate marketing efforts of all kinds. We stopped leaving out marketing or procrastinating it. The overview is overwhelming. Everyone has great feedback and can watch the progress in the company. This is former missing feedback. So MARMIND transformed our company a lot not only our marketing. Because of the high standards in the modules that are implemented the difference may not be so big. The process standards are compliant and it is more or less a matter of personal preferences between the different brands.

Incentivized

• Newsletter marketing has become a major form of sales
• The success we had in our first year forced us to shift priorities and add more resources to support newsletter marketing
• The price for using the service is a drop in the bucket compared to the attributed revenue earned from using the service

Incentivized

• Greater profits by having adequate forecasts for campaigns.
• Greater efficiency in delivery times and planning.
• Greater management and monitoring by the campaign coordination teams.

Incentivized