KnowBe4 PhishER/PhishER Plus vs. Mimecast Integrated Cloud Email Security

PhishER comes with some good features, such as PhishML, PhishRIP, PhishFlip, etc. These features help us manage phishing email reporting incidents. From reporting emails via Phish Alert Button plug-in to collecting all reported emails in one place at the PhishER dashboard. Now, the PhishML comes into play, scanning all reported emails and tagging each as clean, spam, or threat. With the help of this machine learning-based algorithm, our investigation process becomes easier. Other features, such as PhishRip, help to search and quarantine phishing emails, and PhishFlip converts a real phishing campaign to a test phishing campaign.

Incentivized

Implementation is fast and easy. It takes care of a large number of email security needs, with an established knowledgeable support team any problem or issue can be resolved promptly. As a cloud native solution the portal is easy to use and intuitive. Email archive is a great established product that is well designed and means IT have access to historical data quickly, the search feature is great. We find that there are a number of email security products like outbound DLP and signature management tools that would be great additions to Mimecast, but their offerings are weak. Missed opportunity.

Incentivized

• One platform that integrates reported emails and using PhishFlip to educated staff.
• Automation to remove malicious emails from mailboxes.
• Instantly report back to users if an email is safe or malicious.
• Easily review vital technical information to help you make a decision if an email is a threat.
• Allow comments to be left from staff and IT.

Incentivized

• Stop inbound malicious emails
• protect end users from clicking on infected links in emails
• Provide interactive end user training to improve cyber security awareness

Incentivized

• Issues with Global Blocklist
• Email Template Modification - Simplification
• Target Specific Users vs. Groups
• PhishRIP info tabs (i.e. if improperly check ripped emails are turned into tests. This has caused issues.) Info tabs or markers allow user to hover and get more information about what action a check box or slider provides.

Incentivized

• Recent changes to the dashboard have meant you cannot see the portal in tab views, making use a little slow
• Outbound DLP rules are static and not as impressive as competitors on the market
• Reporting is extremely basic and limited top 20 results
• Email Signatures is impossible to use and a missed opportunity

Incentivized

When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.

Incentivized

I give it an eight for the feature set. While I only give it an eight because the complexity and interconnectedness of the tools mean that there needs to be quite a bit of RTFM to get the most out of the products.

Incentivized

Responses to questions were answered quickly and accurately.

It was very simple to implement - with just a few settings needed to connect it to our O365 environment

Incentivized

Harmony does not provide security awareness training or simulated phishing emails like KnowB4. However, it does provide a phish alert button & workflow similar to PhishER & we may stop using PhishER because the Phish Alert reports from PhishER don't feed into Harmony to help train it from phishing emails that go through. We got Harmony after KnowB4 because we needed a tool to PREVENT phishing emails from getting to people's inboxes in the first place, which KnowB4 has very little capability for other than PhishER+ blacklists. It is a shame KnowB4 does not have the anti threat phishing prevention like Harmony considering all the email data it has & its existing AI analytic capabilities.

Incentivized

Overall they are very similar products, but what elevated Mimecast Integrated Cloud email Security over Proofpoint was the people. The staff, from the prompt and knowledgeable support staff, very helpful customer success managers and always available account managers. Technology is only ever as good as the people using or supporting it, and the staff at Mimecast really give great support and assistance in getting the full value from the product stack.

Incentivized

• Phish/ER & PAD: Identifying email threats more quickly allowed us to send alert to the users' community in a timely manner based on the pattern of the threat.
• KnowBe4 Training Campaigns have proven to noticeably increase users' awareness.
• KnowBe4 Phishing Campaigns made users realize how dangerous and deceiving hacker can be.

Incentivized

• Improved security protection on emails
• Prevents email attacks with advanced email security
• Creates a cyber aware workforce with url rewrite and cyber training videos

Incentivized