PhishER - Best in industry for spam reporting capability.
August 18, 2025

PhishER - Best in industry for spam reporting capability.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

KnowBe4's PhishER is a product used to manage spam emails that bypass the email security gateway and reach end-users' email systems. PhishER helps us to manage this issue in a structured way. PhishER does it by using some tools and technologies. First, it uses an email plug-in called Phish Alert Button that installs on end-users' email clients such as Outlook. Once installed, it simplifies the email reporting process by enabling end users to report spam emails directly via the Phish Alert button. So, it makes the email reporting process easy and handy for end users. Once the email is reported, it is automatically collected on the PhishER portal, and the security team can review it. So, by this process, it saves the time and effort of security team. So, PhishER solves two of our problems: email reporting and collecting reported emails in one place.

Pros

  • KnowBe4's Phish Alert Button effectively collects all reported emails from end-users in one place.
  • The PhishML feature of PhishER effectively auto-scan reported emails using machine learning technologies, providing a tag for each email based on its body content and other aspects.
  • The PhishRIP feature works well by allowing the security team to create a query and quarantine all relevant emails from the end user's email system.

Cons

  • The PhishRIP query can be improved to find other emails apart from the reported one only.
  • They should provide an option to delete the quarantined emails that are quarantined by the PhishRIP feature.
  • The PhishML can be improved to produce more accurate results.
  • More options to integrate PhishER with 3rd party tools.
  • PhishER enables us to report phishing emails quickly and easily through the Phish Alert Button email plug-in.
  • PhishER helps us quarantine suspicious emails quickly by using PhishRIP.
  • PhishER helps us to investigate the phishing-reported incidents quickly by using PhishML.
PhishER has significantly helped us save time and effort by utilizing its comprehensive set of tools. The Phish Alert Button is installed on Outlook, saving users time and effort when reporting suspicious emails. After the report, all the emails will be collected in a centralized location of the PhishER dashboard. So, in this way, this saves a lot of time for the security team. The PhishML feature auto-scan all the reported emails, and this helps the security team a lot because after the scan, it tags the emails with clean, spam, or Threat.
We have implemented PhishML, PhishRIP, and PhishFlip features. They help us a lot in our daily incidents related to suspicious emails. These capabilities of KnowBe4's PhishER make this software well-balanced for any organization. For my organization, this tool has made a lot of difference. With these tools and capabilities, we are saving a lot of time and effort.
I will go with 9 rating out of 10 because it has a lot of good capabilities and features that makes our end users and security team's life easy. The Phish Alert Button help users to report the spam emails easily and save their time and efforts. Then for the security team, it collect all the emails and put it at one place, in the dashboard of the PhishER. Then the PhishRip helps us to scan and quarantine the suspicious emails from all of the end users mailbox.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

PhishER comes with some good features, such as PhishML, PhishRIP, PhishFlip, etc. These features help us manage phishing email reporting incidents. From reporting emails via Phish Alert Button plug-in to collecting all reported emails in one place at the PhishER dashboard. Now, the PhishML comes into play, scanning all reported emails and tagging each as clean, spam, or threat. With the help of this machine learning-based algorithm, our investigation process becomes easier. Other features, such as PhishRip, help to search and quarantine phishing emails, and PhishFlip converts a real phishing campaign to a test phishing campaign.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Integration with Other Security Systems
8
Centralized Dashboard
9
Live Response for Rapid Remediation
6

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