Kore.ai vs. Rasa

It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.

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Rasa Pro is well suited for corporate use and for chatbots which require backend connections. Smaller chatbots with a few flows might be better served with a simple dialogue engine and custom AI agents, or Rasa Open Source. Rasa does not come with its own complex vector database, just in-memory FAISS and connectors to external vector DB's such as Milvus and Qdrant. It provides only a basic document parser and embedder for FAISS. If you need to build a RAG focused chatbot around a large knowledge base with complex documents, e.g. lots of MS Word or PDF files, you'll have to build a separate document parser and embedder, as well as your own semantic search engine

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• Virtual Assistants.
• Customer Journeys.
• Bot Development.

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• Rasa team has Top notch AI knowledge
• Greate customer support, by listening towards the clients needs.
• And building future proof solutions around client Business Requirements within dazzling timeframes

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• No-code apps could be improved
• Online docs can be messy
• Steep learning curve

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For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.

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With the help of dedicated team - documentation and video resources it is relatively easier to build. We prioritized pro-code usage to begin with launch.

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Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.

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Rasa support has been very responsive, trying to fix any reported issues ASAP. They've also listened to many requests for improvement. The Rasa features and changelog are well documented

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• Assisted in solving customer questions.

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• Cost Savings & Efficiency
• Increased Conversion Rates
• Improved Customer Satisfaction
• Operational ROI

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