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Kore.ai vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kore.ai
Score 8.3 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Kore.aiZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kore.aiZendesk Sunshine Conversations
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Kore.aiZendesk Sunshine Conversations
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Kore.aiZendesk Sunshine Conversations
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User Ratings
Kore.aiZendesk Sunshine Conversations
Likelihood to Recommend
8.5
(2 ratings)
7.6
(5 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Kore.aiZendesk Sunshine Conversations
Likelihood to Recommend
Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
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Pros
Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
Chhaya Singh | TrustRadius Reviewer
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
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Cons
Kore.ai
No answers on this topic
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
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Usability
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Zendesk
No answers on this topic
Support Rating
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
Chhaya Singh | TrustRadius Reviewer
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Zendesk
No answers on this topic
Alternatives Considered
Kore.ai
No answers on this topic
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
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Return on Investment
Kore.ai
  • Assisted in solving customer questions.
Chhaya Singh | TrustRadius Reviewer
Read full review
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
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ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages, the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.