TrustRadius

Bird vs. KrispCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bird
Score 8.5 out of 10
N/A
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
$45
per month 3000 monthly contacts
KrispCall
Score 7.3 out of 10
N/A
KrispCall is a phone app for businesses that integrates with a CRM. With access to phone numbers in over 100 countries, It can be used to maintain a consistent and professional image wherever a business operates. KrispCall includes a Power Dialer for sales teams, enabling lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies outreach efforts, driving targeted…
$15
per month per user
Pricing
BirdKrispCall
Editions & Modules
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
Essential
$15
per month per user
Standard
$40
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
BirdKrispCall
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—20% discount for annual pricing.
More Pricing Information
Community Pulse
BirdKrispCall
Features
BirdKrispCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Bird
-
Ratings
KrispCall
8.3
1 Ratings
3% above category average
Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
Call reports00 Ratings8.01 Ratings
Directory of employee names00 Ratings8.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Bird
-
Ratings
KrispCall
8.6
1 Ratings
3% above category average
Answering rules00 Ratings8.01 Ratings
Call recording00 Ratings9.01 Ratings
Call park00 Ratings8.01 Ratings
Call screening00 Ratings10.01 Ratings
Message alerts00 Ratings8.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Bird
-
Ratings
KrispCall
9.0
1 Ratings
12% above category average
Audio conferencing00 Ratings9.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Bird
-
Ratings
KrispCall
8.0
1 Ratings
1% below category average
Mobile app for iOS00 Ratings8.01 Ratings
Best Alternatives
BirdKrispCall
Small Businesses
Telegram
Telegram
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Telegram
Telegram
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Telegram
Telegram
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdKrispCall
Likelihood to Recommend
5.3
(3 ratings)
7.0
(1 ratings)
User Testimonials
BirdKrispCall
Likelihood to Recommend
Bird (formerly MessageBird)
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
PR
Pablo Ritchie
Product Manager
Read full review
KrispCall
It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Pros
Bird (formerly MessageBird)
  • Call reminders and follow up incl reviews
  • Easy for the client to access the call without needing to download software
  • Customizable branding
Verified User
Anonymous
Read full review
KrispCall
  • Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
  • Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
  • Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Cons
Bird (formerly MessageBird)
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
Verified User
Anonymous
Read full review
KrispCall
  • Integration with Salesforce isn't there, which I believe every software must have these days.
  • No bulk SMS feature
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Alternatives Considered
Bird (formerly MessageBird)
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
PR
Pablo Ritchie
Product Manager
Read full review
KrispCall
I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Return on Investment
Bird (formerly MessageBird)
  • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
  • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
  • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
Verified User
Anonymous
Read full review
KrispCall
  • seamless process for live feedback and monitoring
  • helpful in strategic decision making
  • reduce the burden of listening to the calls, as at times auto-transcript does the job for you
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
ScreenShots

KrispCall Screenshots

Screenshot of KrispCall’s AI-driven phone system.Screenshot of a few of the CRMs that KrispCall can integrate with.Screenshot of some of the Local, International & Toll-Free Numbers available, across 100+ countries, to stay connected with clients worldwide.Screenshot of the Power Dialer, enabling users to make more calls quickly and effectively, driving better results.Screenshot of an example of the real-time call coaching, including listening, whispering, and barging,that guides and supports teams during calls.Screenshot of an example of the centralized communication channels that are organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single dashboard.