What users are saying about
2 Ratings
43 Ratings
2 Ratings
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Score 9.7 out of 100
43 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Lasso CRM

Lasso is a simple and easy-to-use CRM, above and beyond the daily tasks that the sales team or sales assistant complete, it allows our accounting department to generate reports and prepare invoices accordingly for commissions generated based on sales of condos.
Nathalie Harput | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Lasso CRM
9.1
Zendesk Sell
4.5
Customer data management / contact management
Lasso CRM
8.6
Zendesk Sell
6.6
Workflow management
Lasso CRM
7.1
Zendesk Sell
3.9
Opportunity management
Lasso CRM
10.0
Zendesk Sell
5.5
Integration with email client (e.g., Outlook or Gmail)
Lasso CRM
10.0
Zendesk Sell
6.0
Interaction tracking
Lasso CRM
10.0
Zendesk Sell
5.8
Territory management
Lasso CRM
Zendesk Sell
2.4
Contract management
Lasso CRM
Zendesk Sell
5.2
Quote & order management
Lasso CRM
Zendesk Sell
2.7
Channel / partner relationship management
Lasso CRM
Zendesk Sell
2.7

Customer Service & Support

Lasso CRM
5.0
Zendesk Sell
2.9
Help desk management
Lasso CRM
5.0
Zendesk Sell
3.8
Case management
Lasso CRM
Zendesk Sell
2.7
Call center management
Lasso CRM
Zendesk Sell
2.2

Marketing Automation

Lasso CRM
9.7
Zendesk Sell
4.8
Lead management
Lasso CRM
10.0
Zendesk Sell
5.2
Email marketing
Lasso CRM
9.4
Zendesk Sell
4.3

CRM Project Management

Lasso CRM
8.6
Zendesk Sell
3.4
Task management
Lasso CRM
8.6
Zendesk Sell
4.5
Reporting
Lasso CRM
8.6
Zendesk Sell
2.9
Billing and invoicing management
Lasso CRM
Zendesk Sell
2.7

CRM Reporting & Analytics

Lasso CRM
6.9
Zendesk Sell
4.3
Pipeline visualization
Lasso CRM
8.0
Zendesk Sell
5.0
Customizable reports
Lasso CRM
5.9
Zendesk Sell
3.9
Forecasting
Lasso CRM
Zendesk Sell
3.9

Customization

Lasso CRM
5.0
Zendesk Sell
4.7
Custom fields
Lasso CRM
5.0
Zendesk Sell
6.7
Custom objects
Lasso CRM
5.0
Zendesk Sell
3.0
Scripting environment
Lasso CRM
Zendesk Sell
3.3
API for custom integration
Lasso CRM
Zendesk Sell
5.6

Security

Lasso CRM
8.3
Zendesk Sell
4.2
Single sign-on capability
Lasso CRM
8.0
Zendesk Sell
2.5
Role-based user permissions
Lasso CRM
8.6
Zendesk Sell
5.8

Integrations with 3rd-party Software

Lasso CRM
8.0
Zendesk Sell
3.9
Marketing automation
Lasso CRM
8.0
Zendesk Sell
5.5
Compensation management
Lasso CRM
Zendesk Sell
2.4

Platform

Lasso CRM
5.0
Zendesk Sell
6.0
Mobile access
Lasso CRM
5.0
Zendesk Sell
6.0

Social CRM

Lasso CRM
Zendesk Sell
2.5
Social data
Lasso CRM
Zendesk Sell
2.7
Social engagement
Lasso CRM
Zendesk Sell
2.4

Pros

Lasso CRM

  • Easy capture of eleads from multiple sources. Lasso automatically captures potential buyers who submit for more information across multiple sources, including on social media, BDX, our website, and others.
  • Lasso helps keep everything organized, from dividing the sales efforts of multiple sales people across multiple neighborhoods, to allowing us to track which floorplans and lots our potential buyers are interested in.
  • Setting up a robust prospect nurturing plan is easy, allowing our sales team to effortlessly follow pre-determined templates for follow up.
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Lasso CRM

  • Connection between inventory and sales modules.
  • Calculation of commissions of representatives using the tool (not outside realtors).
  • Price revisions.
Nathalie Harput | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Lasso CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Lasso CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

Lasso CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

Lasso CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Lasso CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Lasso CRM

No answers on this topic

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Lasso CRM

  • Lasso has given us a cost-effective way to manage and nurture our clients, with extra homebuilding-related features to make our efforts more successful.
  • We have an easy way to track the client prospecting and nurturing efforts of sales staff, even those located across the country from the corporate office.
  • Lasso has lead to more effective sales efforts, as client nurturing processes are built right in to the platform for them to follow.
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Pricing Details

Lasso CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Lasso CRM
9.7
Zendesk Sell
4.5

Likelihood to Renew

Lasso CRM
Zendesk Sell
3.0

Usability

Lasso CRM
Zendesk Sell
7.0

Support Rating

Lasso CRM
Zendesk Sell
6.0

Online Training

Lasso CRM
Zendesk Sell
7.0

Implementation Rating

Lasso CRM
Zendesk Sell
8.0

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