Latitude by Genesys vs. Melio

As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.

Melio is particularly well suited for small businesses above $100K in revenue whose owners want to save time and simplify bill payments. It is helpful to bookkeepers so that they don't have to ask the owners, over and over again, "what was that check for?" and "can you send me the bill?"

Incentivized

• Payments plans management
• Account analysis reports
• The system is user friendly

• Same day payments
• Low or no fees
• Ability to let clients choose how they pay, and pick up payment fees on credit cards if they would like

Incentivized

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

• There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.

Incentivized

I like the interface. I am familiar with functionality. Convenient to send ACH payments.

Incentivized

From our perspective, it would be good having a UGC tool integrated with the system.

Very easy to use and navigate. Sometimes I have trouble finding the link to send to people when we are looking to receive $.

Incentivized

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

Melio is 100% free if you just use ACH, and that by itself would be reason enough for me to stick with the platform, it boats a ton of other useful features that add to the experience.

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.

• I have been able to save hours every week now that I am only using Melio as my payment processor
• I can easily add invoice details which I use to create in another platform and upload to Melio, this saves me time with projects I want to be quicker with
• The ease of use for my clients is fantastic, and makes for a seamless workflow

Incentivized