Latitude by Genesys vs. Melio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Latitude by Genesys
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
Melio
Score 4.0 out of 10
N/A
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and international vendors, expedite payments, or pay by card.N/A
Pricing
Latitude by GenesysMelio
Editions & Modules
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
Card processing fee
2.9%
Offerings
Pricing Offerings
Latitude by GenesysMelio
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Features
Latitude by GenesysMelio
Payment Management
Comparison of Payment Management features of Product A and Product B
Latitude by Genesys
-
Ratings
Melio
1.0
3 Ratings
140% below category average
Customizable Approval Policies00 Ratings1.03 Ratings
Financial Document Management00 Ratings1.03 Ratings
Payment Status Tracking00 Ratings1.03 Ratings
Payment Audit Trail00 Ratings1.03 Ratings
Duplicate Bill Detection00 Ratings1.03 Ratings
Advanced OCR00 Ratings1.03 Ratings
Electronic Funds Transfer00 Ratings1.03 Ratings
Accounts Payable
Comparison of Accounts Payable features of Product A and Product B
Latitude by Genesys
-
Ratings
Melio
1.9
5 Ratings
92% below category average
Automated Accounts Payable Processes00 Ratings2.25 Ratings
Vendor Management00 Ratings2.05 Ratings
Tax Form Preparation00 Ratings1.64 Ratings
Best Alternatives
Latitude by GenesysMelio
Small Businesses
Square 9 Softworks
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Score 9.7 out of 10
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Score 9.7 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Enterprises
Webexpenses
Webexpenses
Score 8.5 out of 10
Webexpenses
Webexpenses
Score 8.5 out of 10
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User Ratings
Latitude by GenesysMelio
Likelihood to Recommend
8.4
(4 ratings)
2.2
(11 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Latitude by GenesysMelio
Likelihood to Recommend
Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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Melio
Melio is well suited for accountants or bookkeepers who process accounts payable for their clients as it integrates well with QBO, is cost-efficient, and easy to use. Whether you process a few or several invoices per day, Melio makes the process very simple to carry out and follow to the end (deposit).
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Pros
Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
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Melio
  • It is a low cost application
  • Very easy to process payments and significantly more efficient than its competitors
  • Very easy to add users and teach them how to use the platform
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Cons
Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
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Melio
  • There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.
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Usability
Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
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Melio
No answers on this topic
Support Rating
Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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Melio
No answers on this topic
Alternatives Considered
Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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Melio
I prefer Melio over Bill.com. I prefer Melio because it is easier to cancel or correct a payment on the platform. I like the way that Melio lets you track vendor requests for payment information. I like that it is easy to follow the payment all the way through the process to its deposit.
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Return on Investment
Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
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Melio
  • It imports all invoices from quickbooks, but it doesn't close invoices it receives payments for without manual effort. In my opinion, it's a bit clunky
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ScreenShots

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager