Latitude by Genesys vs. Melio

As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.

Melio is well suited for accountants or bookkeepers who process accounts payable for their clients as it integrates well with QBO, is cost-efficient, and easy to use. Whether you process a few or several invoices per day, Melio makes the process very simple to carry out and follow to the end (deposit).

Incentivized

• Payments plans management
• Account analysis reports
• The system is user friendly

• It is a low cost application
• Very easy to process payments and significantly more efficient than its competitors
• Very easy to add users and teach them how to use the platform

Incentivized

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

• There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.

Incentivized

From our perspective, it would be good having a UGC tool integrated with the system.

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

I prefer Melio over Bill.com. I prefer Melio because it is easier to cancel or correct a payment on the platform. I like the way that Melio lets you track vendor requests for payment information. I like that it is easy to follow the payment all the way through the process to its deposit.

Incentivized

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.

• It imports all invoices from quickbooks, but it doesn't close invoices it receives payments for without manual effort. In my opinion, it's a bit clunky

Incentivized