What users are saying about
12 Ratings
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Score 6.9 out of 100
2 Ratings
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Score 7 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
PlanPlus
7.2
Customer data management / contact management
LexisNexis InterAction
8.0
PlanPlus
8.0
Workflow management
LexisNexis InterAction
3.0
PlanPlus
7.0
Territory management
LexisNexis InterAction
3.0
PlanPlus
9.0
Opportunity management
LexisNexis InterAction
5.0
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
PlanPlus
6.0
Interaction tracking
LexisNexis InterAction
3.0
PlanPlus
7.0
Channel / partner relationship management
LexisNexis InterAction
6.0
PlanPlus
8.0
Contract management
LexisNexis InterAction
PlanPlus
7.0
Quote & order management
LexisNexis InterAction
PlanPlus
7.0

Customer Service & Support

LexisNexis InterAction
8.7
PlanPlus
7.0
Case management
LexisNexis InterAction
8.0
PlanPlus
7.0
Call center management
LexisNexis InterAction
9.0
PlanPlus
8.0
Help desk management
LexisNexis InterAction
9.0
PlanPlus
6.0

Marketing Automation

LexisNexis InterAction
8.0
PlanPlus
6.5
Lead management
LexisNexis InterAction
7.0
PlanPlus
6.0
Email marketing
LexisNexis InterAction
9.0
PlanPlus
7.0

CRM Project Management

LexisNexis InterAction
4.7
PlanPlus
6.7
Task management
LexisNexis InterAction
5.0
PlanPlus
6.0
Billing and invoicing management
LexisNexis InterAction
4.0
PlanPlus
7.0
Reporting
LexisNexis InterAction
5.0
PlanPlus
7.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
PlanPlus
7.4
Forecasting
LexisNexis InterAction
4.0
PlanPlus
8.0
Pipeline visualization
LexisNexis InterAction
4.0
PlanPlus
7.0
Customizable reports
LexisNexis InterAction
5.0
PlanPlus
7.0

Customization

LexisNexis InterAction
4.3
PlanPlus
7.3
Custom fields
LexisNexis InterAction
4.0
PlanPlus
7.0
Custom objects
LexisNexis InterAction
4.0
PlanPlus
7.0
Scripting environment
LexisNexis InterAction
4.0
PlanPlus
8.0
API for custom integration
LexisNexis InterAction
5.0
PlanPlus
7.0

Security

LexisNexis InterAction
8.0
PlanPlus
7.0
Single sign-on capability
LexisNexis InterAction
8.0
PlanPlus
6.0
Role-based user permissions
LexisNexis InterAction
8.0
PlanPlus
8.0

Social CRM

LexisNexis InterAction
4.5
PlanPlus
7.0
Social data
LexisNexis InterAction
4.0
PlanPlus
7.0
Social engagement
LexisNexis InterAction
5.0
PlanPlus
7.0

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
PlanPlus
7.0
Marketing automation
LexisNexis InterAction
5.0
PlanPlus
7.0
Compensation management
LexisNexis InterAction
5.0
PlanPlus
7.0

Platform

LexisNexis InterAction
5.0
PlanPlus
6.0
Mobile access
LexisNexis InterAction
5.0
PlanPlus
6.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

PlanPlus

  • Drip marketing
  • Great customer service, Heather and Danielle were phenomenal!
  • Relatively easy to use, learn and personalize.
Jim Grauel, Jr. | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

PlanPlus

  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

PlanPlus

Initially went with PlanPlus Online due to cost and ease of getting started, plus the team was extremely accessible. Once we grew and saw the value of the CRM we switched the whole company over to Salesforce so we could integrate all of our systems into one.
Jim Grauel, Jr. | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

PlanPlus

  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*

* Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
PlanPlus
7.0

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