LexisNexis InterAction+ vs. PlanPlus Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LexisNexis InterAction+
Score 6.9 out of 10
N/A
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
PlanPlus
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
PlanPlus Online is planning and organization software that integrates productivity tools into a complete customer relationship management solution.
$34.99
Per User per Month
Pricing
LexisNexis InterAction+PlanPlus Online
Editions & Modules
No answers on this topic
PlanPlus Online Professional Edition
$34.99
Per User per Month
PlanPlus Online Planner Edition
$69.99
Per/Year
PlanPlus Online Business Edition
$199.99
per 5 users/per month
Offerings
Pricing Offerings
LexisNexis InterAction+PlanPlus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1,500 Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.
Additional Details
More Pricing Information
Community Pulse
LexisNexis InterAction+PlanPlus Online
Top Pros
Top Cons
Features
LexisNexis InterAction+PlanPlus Online
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
LexisNexis InterAction+
5.1
1 Ratings
41% below category average
PlanPlus Online
8.6
3 Ratings
11% above category average
Customer data management / contact management8.01 Ratings10.03 Ratings
Workflow management3.01 Ratings9.03 Ratings
Territory management3.01 Ratings7.03 Ratings
Opportunity management5.01 Ratings10.03 Ratings
Integration with email client (e.g., Outlook or Gmail)8.01 Ratings10.03 Ratings
Interaction tracking3.01 Ratings10.03 Ratings
Channel / partner relationship management6.01 Ratings9.03 Ratings
Contract management00 Ratings7.03 Ratings
Quote & order management00 Ratings5.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
LexisNexis InterAction+
8.7
1 Ratings
14% above category average
PlanPlus Online
9.0
3 Ratings
18% above category average
Case management8.01 Ratings9.03 Ratings
Call center management9.01 Ratings9.03 Ratings
Help desk management9.01 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
LexisNexis InterAction+
8.0
1 Ratings
5% above category average
PlanPlus Online
10.0
3 Ratings
27% above category average
Lead management7.01 Ratings10.03 Ratings
Email marketing9.01 Ratings10.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
LexisNexis InterAction+
4.7
1 Ratings
47% below category average
PlanPlus Online
9.7
3 Ratings
24% above category average
Task management5.01 Ratings10.03 Ratings
Billing and invoicing management4.01 Ratings9.02 Ratings
Reporting5.01 Ratings10.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
LexisNexis InterAction+
4.3
1 Ratings
57% below category average
PlanPlus Online
9.7
3 Ratings
23% above category average
Forecasting4.01 Ratings10.03 Ratings
Pipeline visualization4.01 Ratings10.03 Ratings
Customizable reports5.01 Ratings9.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
LexisNexis InterAction+
4.3
1 Ratings
55% below category average
PlanPlus Online
8.5
3 Ratings
12% above category average
Custom fields4.01 Ratings10.03 Ratings
Custom objects4.01 Ratings9.03 Ratings
Scripting environment4.01 Ratings8.02 Ratings
API for custom integration5.01 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
LexisNexis InterAction+
8.0
1 Ratings
4% below category average
PlanPlus Online
7.0
3 Ratings
18% below category average
Single sign-on capability8.01 Ratings6.01 Ratings
Role-based user permissions8.01 Ratings8.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
LexisNexis InterAction+
4.5
1 Ratings
48% below category average
PlanPlus Online
8.0
2 Ratings
9% above category average
Social data4.01 Ratings8.02 Ratings
Social engagement5.01 Ratings8.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
LexisNexis InterAction+
5.0
1 Ratings
36% below category average
PlanPlus Online
9.5
3 Ratings
27% above category average
Marketing automation5.01 Ratings10.03 Ratings
Compensation management5.01 Ratings9.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
LexisNexis InterAction+
5.0
1 Ratings
39% below category average
PlanPlus Online
8.0
3 Ratings
7% above category average
Mobile access5.01 Ratings8.03 Ratings
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LexisNexis InterAction+PlanPlus Online
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Score 9.3 out of 10
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Score 9.3 out of 10
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User Ratings
LexisNexis InterAction+PlanPlus Online
Likelihood to Recommend
6.0
(1 ratings)
10.0
(3 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
LexisNexis InterAction+PlanPlus Online
Likelihood to Recommend
LexisNexis
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Read full review
PlanPlusOnline
I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
Read full review
Pros
LexisNexis
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Read full review
PlanPlusOnline
  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Read full review
Cons
LexisNexis
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review
PlanPlusOnline
  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Read full review
Usability
LexisNexis
No answers on this topic
PlanPlusOnline
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
Read full review
Support Rating
LexisNexis
No answers on this topic
PlanPlusOnline
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
Read full review
Alternatives Considered
LexisNexis
No answers on this topic
PlanPlusOnline
PlanPlus Online is much nicer than Salesforce and also much faster.
Read full review
Return on Investment
LexisNexis
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Read full review
PlanPlusOnline
  • Better lead management
  • Increased lead efficiencies with drip programs
Read full review
ScreenShots

PlanPlus Screenshots

Screenshot of Mobile interface on iPadScreenshot of Mobile interface on iPhoneScreenshot of Desktop browser interfaceScreenshot of Another screenshot of desktop browser interface