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LexisNexis InterAction+ vs. TeamWave (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LexisNexis InterAction+

    Score6.9 out of 10
    N/ALexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A

    TeamWave (discontinued)

    Score6 out of 10
    N/ATeamWave was a platform that combined sales, projects, team, clients and marketing, as a work management software for small businesses. The platform is discontinued.N/A
    Pricing
    LexisNexis InterAction+TeamWave (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LexisNexis InterAction+TeamWave (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    LexisNexis InterAction+TeamWave (discontinued)
    Sales Force Automation
    Comparison of Sales Force Automation features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    5.1
    1 Ratings
    42% below category average
    TeamWave (discontinued)
    8.0
    1 Ratings
    2% above category average
    Customer data management / contact management8.01 Ratings10.01 Ratings
    Workflow management3.01 Ratings6.01 Ratings
    Territory management3.01 Ratings00 Ratings
    Opportunity management5.01 Ratings10.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.01 Ratings6.01 Ratings
    Interaction tracking3.01 Ratings00 Ratings
    Channel / partner relationship management6.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    8.7
    1 Ratings
    12% above category average
    TeamWave (discontinued)
    -
    Ratings
    Case management8.01 Ratings00 Ratings
    Call center management9.01 Ratings00 Ratings
    Help desk management9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    8.0
    1 Ratings
    3% above category average
    TeamWave (discontinued)
    -
    Ratings
    Lead management7.01 Ratings00 Ratings
    Email marketing9.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    4.7
    1 Ratings
    48% below category average
    TeamWave (discontinued)
    8.0
    1 Ratings
    4% above category average
    Task management5.01 Ratings10.01 Ratings
    Billing and invoicing management4.01 Ratings8.01 Ratings
    Reporting5.01 Ratings6.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    4.3
    1 Ratings
    56% below category average
    TeamWave (discontinued)
    6.0
    1 Ratings
    24% below category average
    Forecasting4.01 Ratings5.01 Ratings
    Pipeline visualization4.01 Ratings9.01 Ratings
    Customizable reports5.01 Ratings4.01 Ratings
    Customization
    Comparison of Customization features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    4.3
    1 Ratings
    56% below category average
    TeamWave (discontinued)
    6.0
    1 Ratings
    24% below category average
    Custom fields4.01 Ratings7.01 Ratings
    Custom objects4.01 Ratings00 Ratings
    Scripting environment4.01 Ratings00 Ratings
    API for custom integration5.01 Ratings5.01 Ratings
    Security
    Comparison of Security features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    8.0
    1 Ratings
    5% below category average
    TeamWave (discontinued)
    -
    Ratings
    Single sign-on capability8.01 Ratings00 Ratings
    Role-based user permissions8.01 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    4.5
    1 Ratings
    50% below category average
    TeamWave (discontinued)
    -
    Ratings
    Social data4.01 Ratings00 Ratings
    Social engagement5.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    5.0
    1 Ratings
    40% below category average
    TeamWave (discontinued)
    -
    Ratings
    Marketing automation5.01 Ratings00 Ratings
    Compensation management5.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of LexisNexis InterAction+ and TeamWave (discontinued)
    Feature
    LexisNexis InterAction+
    5.0
    1 Ratings
    42% below category average
    TeamWave (discontinued)
    3.0
    1 Ratings
    87% below category average
    Mobile access5.01 Ratings3.01 Ratings
    Best Alternatives
    LexisNexis InterAction+TeamWave (discontinued)
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LexisNexis InterAction+TeamWave (discontinued)
    Likelihood to Recommend
    6.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    LexisNexis InterAction+TeamWave (discontinued)
    Likelihood to Recommend
    LexisNexis
    It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
    Incentivized
    Read full review
    Discontinued Products
    Only if you are constrained on cost and you need a good user experience.
    Incentivized
    Read full review
    Pros
    LexisNexis
    • Collects contact information from incoming employees
    • Synchronizes with Outlook contacts
    • Separate interface for marketing and casual users
    Incentivized
    Read full review
    Discontinued Products
    • Unlimited users
    • CRM & Project management in one tool
    • Visual Cards
    Incentivized
    Read full review
    Cons
    LexisNexis
    • The Windows app for marketing could be more wizard driven and simpler
    • Technical support documentation is lacking in up to date information
    Incentivized
    Read full review
    Discontinued Products
    • [I feel] Product management is tedious
    • Flexibility of Integration with TPA
    • Mobile App is not robust.
    Incentivized
    Read full review
    Usability
    LexisNexis
    No answers on this topic
    Discontinued Products
    As the organization scale and capability increases and the cost is not a constraint.
    Incentivized
    Read full review
    Support Rating
    LexisNexis
    No answers on this topic
    Discontinued Products
    Responsive and solution oriented.
    Incentivized
    Read full review
    Alternatives Considered
    LexisNexis
    No answers on this topic
    Discontinued Products
    TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
    Incentivized
    Read full review
    Return on Investment
    LexisNexis
    • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
    Incentivized
    Read full review
    Discontinued Products
    • Easy to scale of operations, since unlimited users are allowed.
    • Database cost is not recurring
    Incentivized
    Read full review
    ScreenShots