TargetX, from Liaison vs. SAP for Higher Education and Research

Most of the reason I'd recommend the solution is for their email capabilities. The email builder is par excellence, almost if not more competitive than capabilities provided by some actual Email Marketing solutions. Additionally, it runs on Salesforce, and thus allows for automated emails and campaigns with information integrated into them from SF records. It is truly remarkable and a very well-developed capability.

Incentivized

When I was at university, I used this product, which was quite new to me at the time. Since starting at my new institution, I've had the opportunity to learn more. It contains a lot of features and resources that facilitate integration with other systems and improve the efficiency of procedures. The software is not the simplest to use or comprehend. It has many features, making it challenging to learn everything. I had to enlist assistance.

Incentivized

• Bulk Email
• Analytics
• Event Management
• 3rd party product bundling & support

Incentivized

• The concur platform integrates all the necessary steps for reservation, expense reports, and reimbursement.
• It has customer supports that can easily be reached by emails.
• It emails the users for any important process steps.

Incentivized

• When sending large volumes of email the campaigns can be slow to send
• The events functions are not as robust as some of the competition
• Their telemarketing component has not been updated in a while and leaves a bit for current call centers.

Incentivized

• Error Handling : Sometimes it created some issues where there was not enough explanation. But I think it is mostly related with the consulting company making poor development.
• In every period, when students tries to access to the system all together and sign up for the courses, it always crashed for minimum a week. I think it requires Load Balancing.
• The options we used were very limited there, I think there is more capabilities for collaboration is still needed. For example, exams, homeworks etc can be managed by itç

Incentivized

Given that it's an older solution and addresses a lot more use cases, there's a lot more bulk and technical debt in the solution. This may make it overwhelming for first-time users and administrators. The email builder though is truly par excellence.

Incentivized

With its many partnerships and connections with other software used in higher education and research, SAP may assist institutions in streamlining their operations and enhancing access functionality. I chose SAP because I am already familiar with the other SAP products. I couldn't think of any other tools which stacks up against SAP for Higher Education and Research

Incentivized

• Increases in enrollment!
• More efficient funnel

Incentivized

• There were a lot of other platforms also used along with SAP for Higher Education and Research, I believe reducing these needs would be very important overall.
• At the background, there are a lot of important functionalities reside like Accounting, HR etc. and this is where SAP for Higher Education and Research comes very powerful I believe
• Cloud version would be a lot useful especially considering that, user logins are always seasonal so extra help always needed to balance the loads in the network.

Incentivized