28 Ratings
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Score 7.1 out of 100
Top Rated
256 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Liferay Digital Experience Platform (DXP)

Liferay Portal is a framework which comes with a fine grained security/permission model, (Web) Content Management, Authentication and Authorization, outbox portlets with different features to manage content or users. So if any business application has below questions then I can recommend not to use Liferay as a platform.
  • Application is big but not content or user driven.
  • Application with few static contents.
  • Application with batch transactions(DB) i.e. insert , update db records in batch.
  • Application with ERP capabilities.
  • Application with Big Data support.
Varun Shah | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.9
Product catalog & listings
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.1
Product management
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.7
Bulk product upload
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.8
Branding
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.3
Mobile storefront
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.4
Product variations
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.9
Website integration
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.2
Visual customization
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.1
CMS
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.5

Online Shopping Cart

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.5
Abandoned cart recovery
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.2
Checkout user experience
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.8

Online Payment System

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0
eCommerce security
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.8
Promotions & discounts
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0
Personalized recommendations
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.8
SEO
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.7

eCommerce Business Management

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.8
Multi-site management
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.6
Order processing
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.1
Inventory management
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0
Shipping
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.3
Custom functionality
Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
7.7

Pros

Liferay Digital Experience Platform (DXP)

  • Theming
  • Customization based on user roles
  • Content Management
  • Flexibility
Jake Smith | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Liferay Digital Experience Platform (DXP)

  • Portal Security: It has good security model but in few areas it requires improvement.
  • Encrypt LDAP passwords on import
  • Log in should be via SSL by default
  • Upgrade/patch process should include an alert in the control panel
  • Add virus scan for uploaded files
  • Server Administration
  • Garbage Collector should be able to be scheduled to run from the control panel
  • Reindexing should be able to be scheduled from the control panel
  • Provide GUI to change the default Liferay favorite icon to any desired logo
  • LDAP mapping GUI to custom Liferay attributes
  • Configurations: Less configurations from properties files and provide more GUI to update from control panel.
Varun Shah | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Liferay Digital Experience Platform (DXP)

Liferay Digital Experience Platform (DXP) 10.0
Based on 1 answer
We are currently using Liferay Portal and plan to keep using it.
Varun Shah | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Liferay Digital Experience Platform (DXP)

Great choice for Java based enterprise organizations. Liferay is on the heavier side of CMS systems, and it excels in larger projects but is a waste of time for smaller projects.
Jake Smith | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Liferay Digital Experience Platform (DXP)

  • Can reduce IT costs eventually.
  • Increases upfront costs due to technical knowledge needed for initial setup and maintenance.
  • Hard to analyze ROI until after it's totally implemented.
Jake Smith | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Screenshots

Pricing Details

Liferay Digital Experience Platform (DXP)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Liferay Digital Experience Platform (DXP)
7.0
Salesforce Commerce Cloud
8.8

Likelihood to Renew

Liferay Digital Experience Platform (DXP)
10.0
Salesforce Commerce Cloud
7.8

Usability

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0

Reliability and Availability

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0

Performance

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
9.0

Support Rating

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
9.0

In-Person Training

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0

Implementation Rating

Liferay Digital Experience Platform (DXP)
Salesforce Commerce Cloud
8.0

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