Item: Salesforce Commerce Cloud
Rating: 7
Author: Verified User

Overall Satisfaction with Salesforce Commerce Cloud

Use Cases and Deployment Scope

Currently, our organization is utilizing Salesforce Commerce Cloud to share information. More specifically, this is a shared resource for our divisions to be able to research our customers and manage the relationships. Essentially, we have compiled our customer information in a company utilized database that all our team members can access, with contact information and any applicable notes for all of our current customers. Previously, we didn't have anything like this set up.

Pros and Cons

Pros

Research our existing contact
Avoidance of duplicate calls to our customers
Mobile application for all users to access

Cons

Integration with other systems

Return on Investment

Simplified database
Ease of access for our team
Consolidation in on database

Usability

The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.

Alternatives Considered

So far, this is the companies first database that we have utilized besides our accounting system (Foundation) where we keep our customers information for billing purposes.

Key Insights

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

Likelihood to Recommend

Our goal was to create a
database that we can manage daily, research our existing contacts, clients, and
prospects so that our team members don’t waste time calling on the same people or
companies. This has been very useful for us because we have been able to add to our client list and contacts so that we DON’T bother
calling on those contacts unless a division vice president wants us to make calls. This way we could begin cultivating a
new lead/prospect with a potential customer to see if anyone within the organization has
a relationship with that person or the company they work for.

Salesforce Commerce Cloud Feature Ratings

Comments

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Salesforce Commerce Cloud - Why we recommend you use it and how it has helped us