Demandware Platform
Updated September 26, 2014

Demandware Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • SiteGenesis
  • CSSuite
  • Business Manager

Overall Satisfaction with Demandware

Demandware is an end to end retail e-commerce business enabler which has a strong ability to deal with application building and maintenance. It's being used for a multiple number of our client's online stores enablement for all kinds of devices supported with Responsive Design.
  • Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
  • Demandware has an effective cache, deployment model and less down time(in fact no down time).
  • Demandware has content management and online marketing features inside it's own tool called Business Manager.
  • No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
  • No local installations required. SaaS ;)
  • API enhancement to allow the developers more better.
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
-There are only minimal problems with data load if there is any retailer has more than hundreds of thousands of sku's in their business. This also puts a limitation on the data maintenance end.
-Key based security encryptions and decryption are not there at this point of time.

Using Demandware

30 - Development for the Retailers
30 - Java
Demandware API
Business Manager
Java Script
  • Building the online web stores for the retailers
  • Part of Business to enable our retailers on Demandware platform
  • Integrations with alternative approaches
  • Taking it forward for more retailers who like it

Evaluating Demandware and Competitors

Yes - A few retailers intentionally moved to Demandware from other E-commerce platforms once they got to know the features of Demandware.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Platform features
  • Usability of retailers after live
  • Technical people touch with the platform
Evaluate it myself based on the usage analysis.

Demandware Implementation

  • Implemented in-house
  • Professional services company
Retailer can implement on thier own with in house expertise or depend on a professional service company.
Yes - yes multiple phases some times.
Change management was a small part of the implementation and was well-handled - customizations
  • quotas and limitations in API

Demandware Support

The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - lot many times reported and corrected if it is really a bug.
Yes. In one of our project there were troubles related to performance and instance issues . They got involved and helped to resolve multiple issues and we ended up getting a better result.

Using Demandware

Overall it's going great. Hoping it can reach very good heights soon.
Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Pre-built application based implementation
  • Plug and play features
  • Best practices ready to read
  • link partner ready code avaialbility
  • Too many customizations when API has no support
Yes - Responsive design enables the web stores usable in all the devices.