Item: Salesforce Commerce Cloud
Rating: 8
Author: Verified User

Overall Satisfaction with Demandware

Use Cases and Deployment Scope

Demandware is an end to end retail e-commerce business enabler which has a strong ability to deal with application building and maintenance. It's being used for a multiple number of our client's online stores enablement for all kinds of devices supported with Responsive Design.

Pros and Cons

Pros

Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
Demandware has an effective cache, deployment model and less down time(in fact no down time).
Demandware has content management and online marketing features inside it's own tool called Business Manager.
No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
No local installations required. SaaS ;)

Cons

API enhancement to allow the developers more better.

Return on Investment

In my experience I see most of the retailers see better sales after moving to Demandware.
Site performance is really good if the application built with best practices suggested by Demandware.
Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.

Alternatives Considered

On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.

Likelihood to Renew

I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.

Likelihood to Recommend

-There are only minimal problems with data load if there is any retailer has more than hundreds of thousands of sku's in their business. This also puts a limitation on the data maintenance end.
-Key based security encryptions and decryption are not there at this point of time.

Using Demandware

Users and Roles

30 - Development for the Retailers

Support Headcount Required

30 - Java
Demandware API
Business Manager
jQuery
Ajax
ISML
CSS
Java Script
REST
SOAP

Business Processes Supported

Building the online web stores for the retailers
Part of Business to enable our retailers on Demandware platform

Innovative Uses

Integrations with alternative approaches

Future Planned Uses

Taking it forward for more retailers who like it

Evaluating Demandware and Competitors

Products Replaced

Yes - A few retailers intentionally moved to Demandware from other E-commerce platforms once they got to know the features of Demandware.

Key Differentiators

Product Features
Product Usability
Prior Experience with the Product

Platform features
Usability of retailers after live
Technical people touch with the platform

Evaluation Lessons Learned

Evaluate it myself based on the usage analysis.

Demandware Implementation

Implementation Rating

Great.

Implementation Details / Implementation Partner

Implemented in-house
Professional services company

Retailer can implement on thier own with in house expertise or depend on a professional service company.

Implementation Phases

Yes - yes multiple phases some times.

Change Management Lessons

Change management was a small part of the implementation and was well-handled - customizations

Implementation Issues

quotas and limitations in API

Demandware Support

Support Rating

The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.

Salesforce Commerce Cloud Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - lot many times reported and corrected if it is really a bug.

Exceptional Examples of Salesforce Commerce Cloud Support

Yes. In one of our project there were troubles related to performance and instance issues . They got involved and helped to resolve multiple issues and we ended up getting a better result.