Lightning Tools Actions vs. OpenText MBPM

We use SharePoint to manage over 100 legal litigation cases. We also use SharePoint for all of our internal billing and time keeping. There is great need for different SharePoint sites to be able to have access to other lists and data sources. List Actions provides an easy-to-use interface that we use to implement file copies between sites, workflow tracking of medical records through our medical collections department, send out medical record requests using the enhanced SendMail options. We have automated many tasks that used to take up considerable time and were error-prone. Having the logic of a workflow with all the steps carried out with a click of a button is great. Plus it is very fast.

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.

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• Allow for workflow actions to be executed at the view level.
• Has a full range of available tools. It's not just email for an approval.
• Super easy to use and configure.

• Complex routing of tasks based on calculated criteria
• Linking between tasks and accessing relevant information
• Organising, scheduling and prioritising
• Different views for different people

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• The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
• Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
• One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.

There are other products that seem to be a better fit for future initiatives.

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Although it is intuitive to use it does require training

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Great customer service for an API support related query

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We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.

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• I have looked at every competitor out there and this tool plus the Forms designer is very affordable. It has become an integral part of our business.

• The development of the ticketing system has enabled us to greatly improve customer relationships
• The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
• Management information from the system has improved decision making

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info