The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
I like it i think it makes the whole buying journey really smooth for the end customers , it’s easy to use for baristas and it’s actually better than most software’s out there.
But the service is not great , for simplest if things they take too much time to rectify , i mean the live line for ordering related issues is good it’s more technical glitches and installation related issues that take more time.
Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
I like the usability, for customers it’s easy to use even for admins it’s easy to extract reports , analyse performance. I didn’t give it 2 points because I think a lot of features can be added and the service can be improved. Also modules like inventory are too complicated for the users to do it themselves the team should take the initiative of getting it setup or have an easier way of getting started on that
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
It was better priced , had more features and ease to use. It’s suited for all size of business. Especially smaller , all digital businesses. I also evaluated a few other tools and I remember Rista being an easy choice because i wanted the order confirmation and bills to go on WhatsApp and not messages which not a lot of these software’s were offering .
Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
Dramatically reduced server error
Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
So i save cost of one billing resource that’s let’s say 15k per month per outlet where i pay Rista double that amount for a year so my 10month resource cost is saved
Negative impact which i think is very niches people feel hesitant to share their number and i think Rista should add a feature where sharing number isn’t compulsory as not everyone’s comfortable sharing their mobile number
The entire inventory module is too complicated to setup so while i have it for the past 2 years i still haven’t configured it
