Likelihood to Recommend One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
Read full review No solution is perfect, but I would say that Thrive is a particularly robust and complex solution that's intended to tackle major demand management and inventory forecasting problems. Smaller companies simply won't need a solution that's so all-encompassing. I would recommend waiting unitl you know that you need it before moving forward with a solution like Thrive.
Read full review Pros Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business. Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training. Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well. Read full review Cloud-based, accurate forecasting system saves lots of time and can tangibly boosts ROI Robust demand management down to the SKU level Optimized replenishment prevents too much money from being tied up in inventory Read full review Cons On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out. On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled. Read full review Although it's simpler than many alternatives, it's a highly complex system and at times we felt lost during the transition period. We didn't get the results we had imagined when looking at their case studies and marketing materials. I understand many factors go into those things, and their case studies are not necessarily indicative of typical results, but your mileage may vary. Inventory replenishment alerts about potential stockouts weren't always reliable. Read full review Usability Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Read full review Support Rating Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Read full review Alternatives Considered Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Read full review Abas ERP was what we had used previously, and though it did its job adequately, it lacked the forecasting, demand management, and inventory replenishment sophistication of Thrive. We reached a point where we felt it was untenable to supplement the previous system on our own which necessitated the switch to Thrive.
Read full review Return on Investment Bestsellers and slower items rise to the top in reporting features, making analysis quicker. Dramatically reduced server error Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other. Read full review We were able to reduce the amount of resources tied up in inventory Forecasting tools meant significantly less time spent trying to wrangle spreadsheets The transition was painful, causing initial doubts, but it was certainly worth the growing pains Read full review ScreenShots