Likelihood to Recommend It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Read full review Custom Business Solutions (CBS)
The Northstar Restaurant POS is the POS system specifically designed for Country Clubs. It works well in a Country Club scenario where things need to be customized to member preferences, and there are a large number of menu items. If there is a restaurant where the menu is simpler, without as much customization needed, the Northstar Restaurant POS may be a bit too large and cumbersome. The Northstar Restaurant POS is good for detail but not necessarily speed.
Read full review Pros Lightspeed Retail has great reports that are very easy to read and understand. Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics. Read full review Custom Business Solutions (CBS)
Very Customizable Allows for a large number of items to be added Same system can be used at multiple locations Read full review Cons With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items. Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified). Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.) Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations. Weak system for receiving purchase orders. Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this. Read full review Custom Business Solutions (CBS)
Once an item is in the system it cannot be removed Can be complicated on the back end if prices need adjusted If you have a large customized menu, the tableside POS does function properly Read full review Usability Very easy to use and figure out without calling customer support which is also very responsive and helpful.
Read full review Custom Business Solutions (CBS)
Support Rating I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Read full review Custom Business Solutions (CBS)
Alternatives Considered Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
Read full review Custom Business Solutions (CBS)
I have not used any other restaurant POS systems. I have heard there are more robust restaurant POS systems available; however, very few of them are so customizable for our needs. Being a Country Club, our focus is on member service. Northstar Restaurant POS allows us to have a large number of menu items available so we can serve our members effectively.
Read full review Return on Investment Certainly has saved money on cash-outs/ accounting due to QuickBooks integration. Faster processing through tills means happier customers and more sales per hour. Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced. Read full review Custom Business Solutions (CBS)
Northstar Restaurant POS has allowed us to track sales items, remove poor sellers, and add new items to keep our menu fresh. We are able to easily adjust pricing to reflect current market trends. We are able to do a mass price adjustment to our entire menu if necessary. Read full review ScreenShots